Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. In this role, you will provide phone-based technical support for dealers, ensuring their devices are functioning properly while developing troubleshooting skills and knowledge of Alarm.com’s products and services.
Responsibilities
- Provide exceptional phone-based customer support regarding Alarm.com products and services
- Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions
- You must be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service
- Share knowledge within the team via documentation, on-going training, and participation in lab exercises and product testing
- Collaborate with other team members to ensure on-going improvements in quality and service
- Have fun in a stimulating and fast-paced environment in which you’ll never be bored and you're constantly learning
- Other duties as assigned
Skills
- Strong customer service orientation and disposition
- Interest in technology (although prior related technology expertise is not required)
- Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
- Demonstrated experience with logical thinking and problem solving
- Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)
- Excellent written and verbal communication skills - fluency in Spanish, French, or Portuguese is a plus!
- A self-starter who is able to operate independently, within a team environment
- Bachelor's Degree
- Phone-based support skills
Benefits
- Annual discretionary bonus
- Subsidized medical plan options
- An HSA with generous company contribution
- A 401(k) with employer match
- Paid holidays
- Wellness time
- Vacation increasing with tenure
- Paid maternity and bonding leave
- Company-paid disability and life insurance
- FSAs
- Well-being resources and activities
- Casual dress work environment
Company Overview
Alarm.com is provides home and business security solutions based on wireless, web and mobile technologies. It was founded in 2000, and is headquartered in Vienna, Virginia, USA, with a workforce of 1001-5000 employees. Its website is http://www.alarm.com.