Why Join Omnicell?
At Omnicell, we are redefining how data drives smarter healthcare decisions. As a Strategic Data Insights Analyst, you will play a key role in transforming complex commercial and customer data into actionable insights that shape strategy across Sales, Implementation, Customer Success, and Service.
You’ll join the Commercial Data Insights & Analytics (CDIA) team—a highly collaborative group partnering across the business to improve customer outcomes and accelerate growth. This is an opportunity to work with diverse datasets, contribute to high-visibility executive reporting, and directly influence how Omnicell understands its customers and markets.
What You’ll Do
Primary Impact:
Deliver high-quality analytics and insights by integrating internal data and external intelligence to inform commercial strategy, customer experience, and executive decision-making.
As a Strategic Data Insights Analyst, you will:
Analyze commercial performance across multiple domains, including: Sales pipeline and account-level metrics
Implementation performance and delivery timelines
Installed base analytics and product utilization
Contract renewal rates and retention trends
Deliver customer experience surveys and analysis, including those for Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics
Partner with leadership to evaluate external data sources, integrating vendor datasets (e.g., healthcare market intelligence platforms) to enhance customer and market insights
Support go-to-market strategy by contributing to: Market opportunity assessments
Market segmentation and hospital/health system targeting
Market penetration analysis
Help maintain enterprise metric definitions and documentation, ensuring consistency and alignment across analytics and reporting outputs
Develop executive-ready deliverables, including insight summaries and slide presentations
Collaborate with Insights Delivery & Enablement to translate analyses into dashboards, reporting tools, and self-service capabilities
Partner with the Advanced Analytics CoE by preparing data and interpreting outputs from their AI/ML models
Who You Are
Minimum Qualifications
Bachelor’s degree in analytics, business, statistics, information systems, economics, or a related field, or equivalent experience
2+ years of experience in data analysis, business intelligence, market insights, or commercial analytics
Proficiency in SQL and/or a statistical programming language (Python or R)
Experience working with structured commercial, sales, or customer datasets
Familiarity with BI and data visualization tools such as Tableau or Power BI
Strong analytical and problem-solving skills, with high attention to detail and data accuracy
Ability to synthesize data into clear, actionable insights and communicate effectively to business stakeholders
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications
Exposure to customer experience analytics, including NPS, CSAT, or customer health scoring
Experience with survey administration and customer feedback tools
Familiarity with healthcare or medical device industry data, including hospital or health system datasets
Experience integrating third-party data (e.g., Definitive Healthcare) into analytical workflows
Experience working with data from CRM platforms such as Salesforce or Gainsight
Exposure to cloud-based data platforms such as Databricks, Microsoft Fabric, Snowflake, or similar
How You’ll Elevate at Omnicell
At Omnicell, success is defined not just by outcomes, but by how you achieve them. In this role, you will:
Collaborate – Work closely with CDIA teammates and cross-functional stakeholders to deliver cohesive, high-impact insights
Inspire – Use data storytelling to influence decision-making and help stakeholders see opportunities more clearly
Develop – Continuously expand your technical and business expertise while contributing to shared team knowledge
Execute – Deliver accurate, timely, and well-structured analyses that support business priorities
Impact – Identify trends and opportunities that improve customer experience, operational performance, and growth outcomes
Work Conditions
Remote work environment
Occasional travel for collaboration, team meetings, or business initiatives