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Job Summary
The Sr Business Solutions Architect for Automation & AI is responsible for designing and validating enterprise-scale automation and AI solutions across Planet business systems and ICE Mortgage Technology products. This role goes beyond conceptual architecture—requiring active involvement in engineering prototypes, proof-of-concepts, and reference implementations to ensure designs are practical, scalable, and aligned with business objectives.
This role shapes solution strategy, creates decision frameworks, and partners with domain-specific business subject matter experts to socialize designs and gain alignment before transitioning to delivery teams. Success demands innovation, influence, and adaptability—anticipating technology evolution, driving modernization initiatives, and designing reusable patterns for data products, business analytics, business workflow automation and AI applications. This position requires a strong understanding of solution development principles to ensure security, compliance, and automation are integrated into every design decision. Continuous learning and collaboration across business and technical architecture communities are essential to success.
Essential Duties and Responsibilities
- Architecture & Design: Define end-to-end solution architectures for business domain problems in the mortgage technology industry, including data ingestion, transformation, automation, storage, governance, and consumption across multiple systems. Establish reusable, scalable, cost-effective patterns that leverage automation opportunities. Translate business outcomes into designs that meet performance, resiliency, security, and cost objectives. Develop project proposals and decision architecture review documents with clear options, trade-offs, and recommendations for executive decision-making. Design solution architectures for AI and automation applications leveraging modernized platforms.
- Hands-On Engineering & Validation: Build proofs-of-concept (POCs) and reference implementations to de-risk designs and validate feasibility. Validate implemented solutions against approved designs, identify drift, and drive corrective actions. Ensure designs remain practical and implementable throughout the development lifecycle.
- Collaboration & Influence: Partner with business subject matter experts and other Solution Architects to socialize designs and ensure alignment with standards and roadmaps. Communicate complex concepts clearly to technical and non-technical audiences; influence adoption of best practices and reusable patterns. Provide architectural guidance to engineering leads and delivery teams during implementation, ensuring scope, timeline, and quality remain aligned with the design.
- Governance, Security & Access: Ensure solutions comply with data governance, privacy, and audit requirements. Support architecture reviews and control checkpoints. Integrate DevSecOps principles into solution designs to ensure security and compliance from inception.
- Innovation & Thought Leadership: Evaluate emerging technologies and the modern AI, automation, and data stack; lead experiments and convert proven approaches into platform enhancements. Advocate for modernization initiatives and influence platform/architecture roadmaps with data-driven insights.
- Supports implementation of DR/BCP strategies to align with regulatory requirements.
- Collaborates with InfoSec to operationalize secure configurations and identity governance, specifically to align with NIST, CIS, and industry related security and regulatory requirements.
- Performs other duties as assigned.
Position Requirements
Education
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field, or equivalent professional experience
- High school diploma or GED equivalent required
Experience
- Minimum 10 years of experience within information technology (IT) environments (required)
- Minimum 7 years of experience in enterprise solution architecture, data engineering, or cloud platform design
- Minimum 3 years of experience designing or implementing automation platforms
- Deep experience in mortgage operations (both originations and servicing).
- Experience leveraging Generative AI or machine learning solutions in a production environment
- Demonstrated experience working in mortgage technology, financial services, or regulated industries
- Proven track record of designing scalable, enterprise-grade solutions across multiple stakeholder groups
Functional/Technical Skills
- Platform Expertise: Deep expertise in Snowflake, Azure, or comparable cloud data platforms. Knowledge of ICE Mortgage Technology products or similar mortgage technology ecosystems. Understanding of modern data architectures including data warehouses, medallion architectures, and workflow automation patterns.
- AI & Automation Knowledge: Knowledge of Generative AI architectures, LLM integration patterns, and AI/ML deployment considerations. Understanding of automation frameworks, workflow orchestration, and robotic process automation (RPA). Familiarity with AI governance, responsible AI practices, and ethical AI considerations.
- DevSecOps & Compliance: Strong understanding of DevSecOps principles and practices. Knowledge of security best practices in cloud environments, data governance, privacy regulations and audit frameworks. Familiarity with mortgage industry compliance requirements.
- Architecture & Design Patterns: Ability to design reusable, scalable solution patterns and reference architectures. Experience with technology trade-off analysis and decision frameworks. Proven ability to translate business requirements into technical solutions.
- Mortgage Servicing Business Understanding: Strong knowledge of loan servicing platforms and operations, including loan accounting, payment processing systems, and escrow management. Understanding of servicing workflows, loss mitigation strategies, default management procedures, and regulatory compliance frameworks specific to mortgage servicing. Familiarity with portfolio analysis, performance reporting, and investor relations in mortgage servicing context.
- Technical Proficiency: Experience with APIs, SDKs, and integration platforms. Strong understanding of ETL/ELT processes, data transformation, and SQL. Familiarity with version control and CI/CD principles. Experience with business intelligence, analytics, and automation platforms.
- Communication & Collaboration: Excellent ability to communicate complex technical concepts to both technical and non-technical audiences. Strong presentation and documentation skills. Proven ability to influence and drive consensus among stakeholders. Excellent listening and partnership skills.
- Problem-Solving & Innovation: Advanced analytical and critical thinking skills. Ability to anticipate risks, envision solutions, and drive innovation. Track record of successfully managing ambiguity and complex, multi-faceted challenges.
- Industry Knowledge: Thorough understanding of mortgage industry processes, workflows, and regulatory landscape. Deep knowledge of mortgage servicing operations, including loan portfolio management, payment processing, escrow management, forbearance programs, default servicing, and borrower communication. Knowledge of real estate lending operations and borrower experience optimization. Familiarity with mortgage industry regulatory requirements.
Environmental/Physical Demands
Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.
Benefits
Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.
Planet Home Lending does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of an enforceable, fully executed agreement for a specified position, Planet Home Lending has no obligation to pay any compensation or recruiter fee of any kind. In the event a recruiter, agency or other similar third-party submits a resume or candidate without a valid binding agreement, Planet Home Lending explicitly reserves the right to pursue and hire those candidate(s) without any obligation or compensation to the referring party. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the Human Resources team or a hiring manager, shall be deemed the property of Planet Home Lending. If you or your agency would like to be considered as a future recruiting partner, please email [email protected].