Special Loans Administrator l -HELOC Phones

Dovenmuehle is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. The Special Loans Administrator I will handle all aspects of various loans to ensure they are processed in a timely manner and in accordance with government and investor guidelines.

Responsibilities

• Accurate and timely input and processing of various loans
• Responsible for reviewing and preparing documentation
• Promptly and professionally respond to inquiries via incoming and outgoing calls
• Direct Proxy emails and incoming mail to the appropriate party
• Verify and QC tasks performed by colleagues
• Prepare and distribute daily, weekly, monthly internal reports as required
• Monitor and apply Suspense funds
• Handle escalated issues and serve as a resource for questions/issues from junior staff
• Correspond with investor/client to determine new payment factors
• Coordinate material with investor/client to obtain approval for conversions, transfers, and modifications. Input and verify changes to the MSP system for various products
• Correspond with homeowners
• Correspond with outside vendors to obtain needed documentation
• Always present a positive and professional demeanor
• Maintain and increase knowledge, as applicable, of current practices, procedures, and policies
• Help maintain proper accounting of GL accounts
• Participate in department audit program
• Maintain performance standards
• Support management in defining and developing procedures for new products
• Review regulatory guidelines and determine appropriate action
• Handle incoming and outgoing calls to assist borrowers and clients
• Performs reviews of loan documents and disclosures needed to evaluate borrower requests
• Reviews and responds to emails received in processing email proxies as assigned
• Reviews and processes documents and requests received via hardcopy mail as assigned
• Reviews and references servicing, and compliance guidelines as needed to process borrower requests
• Perform peer reviews of fellow team members to ensure quality of processing
• Successfully complete annual regulatory compliance training
• Performs other related duties as assigned

Skills

• 1-3 years of mortgage servicing experience is helpful but not required
• Experience working for either a Financial Institution, Bank or Mortgage company is a plus
• Customer service experience, a plus
• Microsoft Office (Excel, Word, and Outlook)
• Strong communication, interpersonal, and organizational skills
• High math aptitude
• Must be able to work in a very fast-paced environment
• Possess critical thinking skills
• High School Diploma
• Some college experience is preferred

Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
• 401 (K) Plan with company match
• Paid Vacation, Sick, Personal and Holidays

Company Overview