Informa is a leading company in B2B events, combining influential festivals with marketing intelligence platforms. The Speaker Operations Associate will support the operational delivery of the Money20/20 Speakers & Content programs, ensuring a world-class customer service experience throughout the speaker journey.
Responsibilities
- Execute comprehensive speaker onboarding for Money20/20 USA show and bespoke events, covering speaker hub updates, registration, profiles, VIP arrangements, and session coordination
- Partner with the marketing and product teams to ensure all marketing collateral featuring speakers and content is correct, including website, email campaigns, social media, and app
- Manage and maintain the speakers inbox throughout the USA show cycle and support global shows
- Own the production and delivery of speaker gifts and exclusive experiences
- Oversee and lead on post-show deliverables, including gathering speaker feedback, testimonials, and distributing event photos and follow-up materials
- Direct speakers lounge, and exclusive speaker-only areas onsite at Money20/20 shows and special events
- Coordinate the purchasing and shipment of speaker/content enhancements
- Maintenance of speaker tracking documents; regional and global
Skills
- Event experience, preferable
- Demonstrated success in a role that requires strong planning, prioritization and implementation skills with focus on detail
- Ability to work in a high-performing, fast paced environment
- Works well within a team
- Self-motivated, accountable and sets own goals
- Good communication skills and great customer service
- Patient, calm and composed under pressure
- As this role supports across shows across the different time zones, alternative work hours will be required, as necessary
- On-site delivery, available to travel within the US, with potential expansion to the Netherlands and Asia
Benefits
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
- Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
- Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
- Recognition for great work, with global awards and kudos programs
- As an international company, the chance to collaborate with teams around the world
Company Overview
Informa is a business intelligence, academic publishing, knowledge, and events group. It was founded in 1998, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is http://www.informa.com.