Remote Positions Available in All Camden Markets: Washington D.C., Raleigh, Charlotte, Atlanta, Nashville, Orlando, Tampa, SE Florida, Houston, Austin, Dallas, Denver, and Phoenix
Job Summary:
The Shared Services Analyst supports the Operations teams’ administrative functions for a portfolio of communities. The Shared Services Analyst performs tasks including but not limited to collecting rent and other monies due, collecting former resident move out balances, generating renewal offers, performing monthly close out, and preparing final account statements. Camden’s Shared Services Analysts must have exceptional communication skills and engage with internal and external customers in a professional and accurate manner. Consistently meet all performance standards including schedule adherence, average handling time, quality, and retention. The Shared Services Analyst will exercise critical thinking and offer solutions to manual administrative work. This is a fast-paced, remote, position that requires strong organizational skills and independent task management.
Essential Functions:
- Build and maintain strong relationships with onsite teams to assist in the day-to-day operations of communities.
- Participate in regular team meetings within the Shared Services and Operations teams as needed. Share recommendations on potential improvements to current workflows and processes.
- Generate and send renewal offers to residents weekly, using information provided by Revenue, Asset Management and Operations teams.
- Initiate regular communication with residents who have past due balances. Continue to follow up until the balances have been paid, resident has moved out or an acceptable promise to pay date has been established.
- Generate accurate legal notices to be served to residents with past due balances in accordance with local laws.
- Follow local laws and Operations leadership guidance to file for eviction on accounts that remain past due. Monitor accounts and work with local counsel to provide all necessary documentation while continuing to reach out the resident for updates.
- Perform accounting month-end/close out activities.
- Audit accounts of residents on notice to move out to ensure proper documentation is present and fully executed. Work with onsite teams on necessary corrections.
- Use information provided by onsite teams including move out inspections, photos and lease documents to accurately complete and send Final Account Statements (FASs) within provided timelines following move out.
- Contact former residents to collect FAS balances prior to accounts being placed with a collection agency. Work out and set up payment plans as needed within the guidelines provided by Operations Leadership.
- Communicate effectively with team leads on progress, challenges, and status of daily tasks.
- Monitor and follow-up to resolve outstanding and on-going tasks.
- Learn and understand operation processes, local laws, and community goals for an assigned portfolio of communities.
- Provide excellent notes in Funnel and Onesite to create seamless communication with onsite team members.
- Assist all team members in research and problem-solving efforts and escalate problems as necessary.
- Take an active role in ensuring the department goals and objectives are being met or exceeded.
- Complete weekly check ins in Standout.
- Perform other tasks as assigned by management.
- Review and adhere to Camden’s Remote Work Policy.
Requirements:
- One year customer service or onsite residential multifamily experience required.
- Ability to work effectively in a fast-paced environment that requires multi-tasking.
- Self-starter with the ability to work with minimal direct supervision
- Strong organizational skills and time management skills.
- Proficiency in OneSite, Funnel and Microsoft Office Suite including Teams, Word, Excel, and Outlook.
- Proficient in Camden Policies and Procedures, Master Lease and State and local laws.
And here’s the fine print HR wants you to know:
- Job is intermittently sedentary but requires mobility (i.e., climb stairs)
- Will use some repetitive motion of hand-wrist in using computer and writing
- Works in a typical office setting
- Emotional stability and personal maturity are important attributes in this position
- Must handle stressful, urgent, novel and diverse work situations on a daily basis
- May require long hours and odd schedules (including weekends)
- Position requires periodic travel by automobile to handle work-related activities
- May require airline travel, out-of-town and /or overnight trips
- Attendance and punctuality is essential for success in this position
- Hazards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate PPE
- Contact your HR team for the position’s Physical Demands Analysis
This job description is not an all-inclusive list of duties and responsibilities. Camden may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential functions of the position, with or without reasonable accommodations.
Compensation
The pay range for this role is $23 to $30 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. A candidate’s position within the salary range may be based on several factors including, but not limited to relevant education, qualifications, certifications, relevant experience, skills, geographic location, shift, and travel requirements.
Other compensation for non-manager roles may include eligibility for discretionary annual bonus, determined by various factors, such as individual contribution and company performance, in addition to hourly rate or annual salary. Business Support Center Analysts, Shared Services Analysts and Customer Relations Advisors may also be eligible for a discretionary quarterly bonus based on individual contribution, company performance, and other factors to be determined by the company.
Other compensation for manager roles may include eligibility for discretionary annual bonus and restricted share award, determined by various factors, such as individual contribution and company performance, in addition to annual salary.
Benefits
Camden offers a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k) and employee share purchase plan. Eligibility for benefits varies by full-time, part-time, or temporary status. To learn more about our awesome Benefits, for which you are eligible, visit Camden Benefits.