Paycor is a leading company in simplifying HR, payroll, and benefits for American businesses. The Service Representative will provide customer service for Paychex products, ensuring good customer relations and resolving claims and complaints effectively.
Responsibilities
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Develops and maintains a basic working knowledge of one or more Paychex products
- Performs data input, maintaining strong prioritization and organization
- Documents all client interactions
Skills
- Provides customer service for one or more Paychex products
- Uses prescribed guidelines to ensure good customer relations are maintained
- Resolves customer claims and complaints fairly, effectively, and in accordance with Paychex policies and procedures
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Develops and maintains a basic working knowledge of one or more Paychex products
- Performs data input, maintaining strong prioritization and organization
- Documents all client interactions
- Bachelor's Degree
Benefits
- Medical coverage
- Virtual wellness classes
- Tuition reimbursement
- 401(k) + employer match
- Adoption assistance
- Financial assistance
- Paid time off
- Company holidays
- Culture days
- Comprehensive work-life balance programs
- Ongoing learning opportunities
- Paid time off for volunteerism
Company Overview
Paycor is a provider of online payroll processing, human resource management services, and timekeeping software to help businesses. It was founded in 1990, and is headquartered in Cincinnati, Ohio, USA, with a workforce of 1001-5000 employees. Its website is http://www.paycor.com.