Journal Technologies is seeking an experienced Senior Technical Support Analyst to join their technical support efforts, focusing on hosted solutions and providing general technical support. The ideal candidate will be a technical expert and problem-solver, capable of managing complex technical issues.
Requirements
- Bachelor’s degree, or equivalent work experience, in Information Technology preferred or related experience.
- 5+ years of technical support experience with web hosted, on premise and cloud-based, software applications.
- Understanding of various platforms (Java, HTML, SQL).
- Proficiency with scripting languages is a plus (Groovy, JavaScript, etc.).
- SQL development experience (e.g., PL/SQL, Transact-SQL).
- Familiarity with report software such as Crystal Reports is a plus.
- Experience supporting Java applications.
- Experience in the justice field and terminology would be an asset.
- Experience working within Agile teams or formal training in Scrum or Agile methodologies is considered a strong asset.
Benefits
- Competitive compensation based on skills, experience, and years of service.
- Quality medical, dental and vision coverage.
- Competitive paid time off as well as paid holiday time.
- 401(k) retirement (US) and GRRSP (CDN) programs.
- Annual professional development funds - $1,500 USD annual per employee.
- Book subscriptions with an extensive library in each office for personal and professional growth.
- Flexible working hours which you can coordinate with your supervisor.
- Ability for employees to work from a remote location (e.g., home) or office.
- Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees.
- Travel opportunities between Journal Technology offices and with clients.
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