*We are open to supporting 100% remote work anywhere within the continental US.*
ICF is seeking a Senior ServiceNow Developer to serve as a technical lead responsible for designing and delivering scalable, secure, and innovative ServiceNow solutions in support of federal program operations. This role combines deep platform development expertise with solution design responsibilities, including the implementation of Now Assist and other AI-powered capabilities to transform enterprise workflows and service delivery.
This is an opportunity to take on increasing architectural ownership — shaping platform direction, driving standards, and mentoring team members — while staying hands-on with development and configuration across ServiceNow modules.
Job Location: This position requires that the job be performed in the United States. We are open to supporting 100% remote work anywhere within the continental US.
Please note that ICF monitors employee work locations, restricts access from foreign locations and IP addresses, and prohibits the use of personal VPN connections.
What You’ll Be Doing
Lead the design and development of ServiceNow solutions to support federal program requirements, including custom applications, workflows, business rules, and UI policies.
Drive the implementation and optimization of Now Assist AI capabilities, including generative AI workflows, virtual agents, intelligent automation, and predictive insights.
Provide technical direction and solution design guidance across ServiceNow engagements, ensuring configurations are scalable, maintainable, and aligned with platform best practices.
Design, develop, and support ServiceNow portals and web-based user experiences using Service Portal and/or UI Builder.
Collaborate with customer product owners to translate business requirements into standards-based, scalable platform solutions.
Perform code reviews and enforce development standards and best practices across the team.
Support and enhance CSM knowledge enablement through Knowledge Base integration, taxonomy improvements, and self-service experience optimizations.
Support platform upgrades, patching, and performance tuning to maintain system reliability and compliance.
Troubleshoot and resolve ServiceNow defects and production issues across development, staging, and production environments.
Ensure all configurations and customizations align with federal security and compliance requirements.
Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives.
Contribute to technical documentation and knowledge sharing across the delivery team.
What You Must Have
ServiceNow Certified System Administrator (CSA), current.
7+ years of hands-on ServiceNow development experience, including custom applications, workflows, business rules, scripting, and integrations.
2+ years of experience providing solution design or technical lead responsibilities on ServiceNow engagements.
Demonstrated experience implementing or configuring ITSM and/or CSM modules in enterprise environments.
Strong experience with Service Portal, UI Builder, and user experience design on the ServiceNow platform.
U.S. Citizenship is required per federal government contract requirements.
Must be able to obtain Public Trust clearance.
Must reside in the United States and all work must be performed in the United States.
Preferred Qualifications
ServiceNow Certified Implementation Specialist (CIS) in ITSM or CSM.
Experience implementing Now Assist, generative AI workflows, or other AI-powered ServiceNow capabilities.
Experience supporting federal government programs and working within DevSecOps-aligned Agile teams.
Familiarity with the ServiceNow data model, performance optimization, and platform upgrade processes.
Bachelor’s degree in Computer Science, Information Systems, or a related field.
Strong problem-solving, communication, and collaboration skills with the ability to interface effectively across all levels of the organization.
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Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$98,614.00 - $167,644.00Nationwide Remote Office (US99)