careerzynith is redefining what it means to deliver world-class customer service at scale. As a global leader committed to operational excellence and customer obsession, we are searching for a visionary Senior Program Manager, Consumer Customer Service Support Strategy & Cross-Functional Program Delivery to join our dynamic Program Delivery Group. This is not just a program management role—it is an opportunity to architect the future of how millions of customers experience support, and how thousands of customer service associates deliver that experience every single day.
If you are a strategic thinker, a master negotiator, and a program leader who thrives in fast-paced, complex environments, this role offers the platform to drive meaningful change. You will partner with global, cross-functional business teams and customer service operations to deliver projects that fundamentally improve both the customer journey and the associate experience. At careerzynith, your work will directly influence how we serve our customers, empower our teams, and continue to set the gold standard in customer service excellence.
As a Senior Program Manager within our Consumer Customer Service Support (C2S2) Program Delivery team, you will operate at the intersection of strategy, execution, and stakeholder influence. You will own the vision, roadmap, and end-to-end delivery of high-impact programs, ensuring alignment across multiple business units, technical teams, and operational leaders. Your ability to translate complex business requirements into executable project plans, while maintaining a relentless focus on quality and customer outcomes, will be the cornerstone of your success.
This role demands more than traditional project management—it requires you to be a thought leader who can advocate for the customer, drive data-informed decisions, and inspire cross-functional teams toward shared goals. You will define program strategy, negotiate priorities, manage risks proactively, and serve as the trusted advisor to senior leadership on all matters related to program execution and customer experience transformation.
No two days are the same at careerzynith. You might start your morning reviewing program dashboards and KPIs, identifying trends and flagging risks to leadership before they become issues. By mid-morning, you could be leading a cross-functional alignment meeting with operations, quality, and technical teams to resolve competing priorities. After lunch, you might be deep in a strategy session, mapping out the next quarter's roadmap or negotiating resource allocation with senior partners. Throughout the day, you'll be writing executive updates, facilitating working sessions, and serving as the connective tissue between teams that need to move in unison to deliver exceptional customer experiences.
You will thrive here if you are energized by complexity, motivated by impact, and skilled at bringing clarity to ambiguity. This is a role for someone who wants to see their strategic vision translated into tangible outcomes that touch millions of customers and thousands of associates worldwide.
At careerzynith, your career trajectory is limited only by your ambition. We are deeply committed to the professional growth of our team members and offer a robust ecosystem of learning and development resources. As a Senior Program Manager, you will have access to:
Many of our senior leaders started in program management roles, and we actively cultivate the next generation of operational and strategic leaders from within our ranks.
careerzynith is a total compensation company, and we believe in rewarding the people who drive our success. The base pay for this position ranges from $104,100 to $185,000 per year, depending on geographic location, job-related knowledge, skills, and experience. In addition to competitive base compensation, this role may be eligible for equity awards, sign-on payments, and other forms of compensation as part of a comprehensive total rewards package.
Our comprehensive benefits package includes:
Benefits may vary based on location, scheduled hours, length of employment, and employment status.
At careerzynith, we believe that diverse teams build better solutions. We are committed to fostering an inclusive workplace where every team member feels valued, respected, and empowered to do their best work. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. We actively encourage applications from candidates of all backgrounds and experiences.
For individuals with disabilities who require accommodation during the application or interview process, we are committed to providing accessible support throughout your journey with us.
Our culture is built on the principles of customer obsession, ownership, bias for action, and continuous improvement. We move fast, we think big, and we expect our leaders to do the same. At careerzynith, you will work alongside some of the brightest minds in the industry, tackling challenges that have real-world impact at unprecedented scale.
This is more than a job—it is an invitation to shape the future of customer service at one of the most customer-obsessed organizations in the world. You will have the resources, autonomy, and support to drive programs that matter, the visibility to influence senior leadership decisions, and the platform to accelerate your career in ways that few other roles can offer.
If you are ready to bring your strategic vision, program management expertise, and passion for customer experience to a role where your impact will be felt by millions, we want to hear from you. Join careerzynith, and help us write the next chapter of customer service excellence.
Ready to make your mark? Apply today and become part of the careerzynith story.
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