Healthcare today is complicated and confusing. Coupe Health changes that. Coupe delivers a different healthcare experience – one that is streamlined and simplified, saving our members time and money. At Coupe, we are passionate about transforming healthcare. Come join our team.
The Impact You Will Have:
As a Partner Manager, you will serve as a trusted advisor and subject matter expert on Coupe Health products for national carrier and TPA partners. You will be responsible for building and sustaining strong partner relationships, ensuring operational excellence, and driving growth across Coupe’s distribution ecosystem. This role is central to partner success - balancing relationship management, execution, and strategic growth - while consistently delivering a best‑in‑class experience for partners, brokers, and employer clients.
Your Responsibilities:
Strategic Partner Relationship Management
Cultivate and deepen relationships with assigned health plans and TPAs
Build trusted relationships across partner leadership and operational teams
Provide oversight, guidance, and resolution to escalations
Manage the overall health of assigned partnerships, including delivery of Quarterly and Annual Business Reviews
Develop and maintain internal Strategic Account Plans (SAPs) to align cross‑functional teams around partner goals
Growth, Renewals, and Revenue Enablement
Oversee contracting and renewal activity for an assigned book of business
Ensure compliance with contractual commitments and obligations
Provide consultation and guidance to increase adoption of Coupe/SimplePay for slice business, with a focus on movement toward full replacement
Drive adoption of additional solutions that create incremental revenue opportunities
Operational Excellence & Execution
Ensure adherence to Standard Operating Procedures (SOPs) and best practices
Monitor data, reporting, and performance against Service‑Level Agreements (SLAs)
Develop and maintain processes for tracking partner performance and satisfaction
Collaborate closely with Implementation, Operations Support, Sales, Product, and Marketing to support partner success
Engage directly with employer groups as needed to present Coupe solutions and deliver employer‑level communications
Analyze market trends and partner feedback to inform strategic and operational decisions
Work under the guidance of the Principal Partner Manager to support complex partner accounts and broader portfolio initiatives
Required Skills and Experience:
3+ year of experience managing health plan partners or demonstrated success supporting senior leaders responsible for health plan relationships
In lieu of direct management of Health Plan Partner, proven success supporting Sr Level staff responsible for Health Plan relationship is sufficient.
Possess and maintain a valid state Producer License in the lines of Life & Health/ Accident within 60 days of employment
Experience carrying a quota or at-risk compensation
Deep understanding of the health plan ecosystem, including TPAs and national brokers/consultants
Proven success in partner enablement, including KPI development and monitoring, training, sales support, and customer service coordination
Skilled in cross-functional collaboration with leadership, sales, marketing, product, and operations
Strong written and verbal communication skills, including executive-level presentations
Negotiation and contracting experience
Ability to travel approximately 25% of the time to support partner activities, sales meetings, or other essential meetings requiring in-person attendance.
High school diploma (or equivalency) and legal authorization to work in the U.S.
Preferred Skills and experience:
Bachelor's Degree
Experience in the alternative health plan or non‑traditional benefits space
Project management experience leading cross‑functional initiatives
CRM (preferably SalesForce) proficient
Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite.
Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.
We offer a comprehensive benefits package which may include:
Medical, dental, and vision insurance
Life insurance
401k
Paid Time Off (PTO)
Volunteer Paid Time Off (VPTO)
And more
To discover more about what we have to offer, please review our benefits page.
At Coupe Health, we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.
Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: Talent.Aqcuisition@coupehealth.com.
Coupe Health recruiters may contact you from emails ending with @bluecrossmn.com and @coupehealth.com.