Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. As a Senior Operations Reliability Engineer – Messaging Platforms, you will play a key role in maintaining and improving the reliability, security, and operational maturity of enterprise messaging services.
Requirements
- Bachelor's degree in Information Technology or related field; equivalent experience considered.
- 5+ years of experience supporting enterprise messaging platforms.
- Strong hands-on experience with Microsoft Exchange Online.
- Strong experience administering or supporting Mimecast or similar email security platforms.
- Strong understanding of mail flow, DNS, SMTP, authentication, and messaging security principles.
- Experience with monitoring, observability, and ITSM platforms (e.g., ServiceNow).
- Proficiency in PowerShell for messaging administration and automation.
- Strong troubleshooting and analytical skills with the ability to interpret messaging logs and telemetry.
- Effective written and verbal communication skills.
- Motivation to deepen expertise in automation, AIOps, and reliability engineering practices.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
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