Join Zepz: Breaking Down Borders, Together
We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.
About the role
You will be the Operational Manager for our Corporate IT platforms that are globally distributed and utilized and responsible for building, running and managing a distributed team of service desk engineers to ensure operational ITIL best practices are applied across the team. You will also be responsible to support services including end user computing, application access control, local file and print – as well as the people, process and systems to support these services managing all aspects of the corporate technology operational support. This is a great opportunity for a Senior IT Leader to play a pivotal role in supporting the scaling of a global FinTech organization in a vibrant, challenging, exciting, fast-growing business.
Reporting to the Senior Director Engineering , you will:
Be responsible for global operational user support processes, ITIL best practices and supporting your team of global engineers to ensure operational excellence, system availability and key support 18/7
Implement operational best practices and vision to support the CorpIT operational strategy.
Be responsible for teams that support our end user’s computer (Mac/windows laptops/chromebooks) and collaboration tools (Google Workspace, JIRA, Slack, OKTA M365, VPN, File servers).
Be responsible with your team to manage access to Corporate Applications
Provide and monitor operational support metrics (KPI’s) and provide regular operational structured reporting to provide Snr management statistics.
Optimize and automate Joiners and leavers (JML) tech requirements/and process.
Support our end users base, be an advocate for our corporate technologies and drive adoption, educate our user base (Google Workspace, Okta, Slack, Jira)
Have a customer centric approach to all stakeholders while assisting the service desk team to be proactive and unblock gates and challenges.
Have a positive attitude to help our service desk team thrive and unblock the team members from blockers they encounter.
Mentoring and coaching for all staff and fostering a culture of high performance, accountability, innovation and team building, ensure they are coached and motivated to their full potential, provide career growth/professional development counsel and opportunities.
Engage and establish solid business relationships to help understand their challenges and how Corporate IT can support and drive the business process and efficiency.
Work closely with Sr. Management in strategic planning and tactical execution regarding IT roadmap initiatives, financial planning, and compliance mandates.
Supplier relationship experience and service management experience for Corporate IT provided services.
Proactively identify areas of improvement and work with the various teams to implement these initiatives.
Bsc, Btec (required) Bcom or business related degree an advantage.
ITIL Certified
Network + Certified
Experience and /or certified in supporting and implementing Google Gsuite, Slack, JIRA and OKTA.
Experience with working, implementing and optimizing IT General controls (ITGC) for all audits
Experience and certifications in Amazon’s AWS and/or Microsoft Azure Cloud
The ideal candidate must have 7 to 10 years experience managing complex Technology environments including leading people, processes and technology.
Experience with optimizing controls and driving operational excellence.
Experience in a Fintech would be a great advantage
If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.
Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.