Senior Engineer – Performance & Insights
Position Overview:
Bloom, the insurance industry’s trusted growth partner, is seeking a Senior Engineer, Reporting & Insights to strengthen our data-driven approach to member engagement and program optimization. This role will build and maintain the reporting infrastructure, analytics pipelines, and predictive capabilities that directly impact member outcomes and program effectiveness. As a key individual contributor within the Technology organization, this engineer will bridge technical and business functions, transforming complex engagement data into actionable insights that optimize member experiences and drive measurable program results. The ideal candidate will combine deep technical expertise with business acumen and a passion for leveraging data to improve member engagement strategies.
We are looking for an exceptional individual who can:
- Design, build, and maintain scalable reporting solutions and interactive dashboards that deliver actionable insights on member engagement metrics, program performance, and intervention effectiveness.
- Collaborate with Technology teams including Data Engineering, Software Engineering, and Architecture to drive cross-functional initiatives and ensure robust data solutions for member engagement analytics.
- Champion data integrity and governance across our cloud-based data environment, ensuring consistent and reliable access through modern analytics platforms including Metabase and PowerBI.
- Develop and maintain strong working relationships with Member Engagement, Call Center Operations, and other business stakeholders to understand program objectives, member needs, and opportunities for improvement.
- Contribute to the evolution of our member engagement data strategy by identifying new data sources, predictive analytics capabilities, and technological improvements needed to optimize program performance.
- Build and monitor key performance indicators (KPIs) for member engagement programs that align with organizational priorities and drive measurable member outcomes.
- Execute complex predictive analytics initiatives utilizing advanced techniques to forecast member behavior, identify engagement opportunities, and optimize program intervention.
- Develop and optimize SQL views, queries, and data models within AWS Redshift to support reporting and analytics workloads.
- Conduct root cause analyses of engagement patterns and perform statistical validation of program hypotheses, ensuring data-driven optimization of member engagement
- Communicate complex analytical findings to non-technical stakeholders, providing clear recommendations for program improvements.
- Troubleshoot and resolve data pipeline issues and improve data quality throughout the member engagement data ecosystem.
Qualifications:
- Bachelor’s degree in Business, Analytics, Computer Science, or related field; or equivalent experience
- 5+ years of experience in Analytics, Data Engineering, or Clinical Analytics required
- Prior healthcare industry experience required
Required Skills and Abilities:
- Proven experience with AWS/Redshift and modern BI tools (Metabase, PowerBI, or similar)
- Strong SQL proficiency with demonstrated expertise in Redshift query optimization
- Experience with statistical programming languages (R/Python) for predictive modeling
- Experience designing and implementing large-scale dashboard solutions for performance monitoring
- Expertise in predictive analytics, member segmentation, and engagement modeling techniques
- Knowledge of modern data architecture and ETL processes in cloud environments
- Demonstrated experience with Agile methodology and project management
- Strong collaboration skills and ability to build effective working relationships with business stakeholders, particularly program and engagement leaders
- Excellence in translating complex technical concepts and predictive insights for non-technical audiences
- Ability to balance strategic thinking with tactical execution while maintaining focus on measurable member outcomes
What We Offer:
Bloom operates with a people-first culture, which means listening to our employees to provide the benefits that mean the most to them. Our competitive compensation, comprehensive health coverage, long-term growth opportunities, and remote work environment are among the reasons that many of our employees have been with us since the beginning of our business. BeBloom™, our proprietary employee training and engagement program, helps you learn our business model and immerse yourself in everything our culture has to offer from day 1. From virtual live events to mentorship and leadership programs and employee-led councils, there are countless opportunities to get involved, build connections, and share your voice – because at Bloom, the real you belongs here.
Core Values:
- Put People First: Uphold and promote a people-first culture within the organization, emphasizing empathy, kindness, and a commitment to making a positive difference.
- Be Stronger Together: Embrace a team player mentality, leveraging the strengths of yourself and others to collaborate as one team.
- Do What’s Right: Adhere to high ethical standards, acting with integrity to do what’s rightfor partners, customers, and colleagues.
- Embrace a Growth Mindset: Embrace a culture of continuous learning, education, and professional
- Drive Solutions: Demonstrate ingenuity and skill by sharing ideas and solutions that drive our mission forward.
About Bloom:
Bloom is a third-party insurance services provider that partners with Medicare health plans to enable high-quality Medicare enrollment and drive earlier health plan activation. Founded in 2007, Bloom has partnered with national and regional payers to implement solutions for every step of the member journey, from telesales and quote & enroll to health activation outreach. Supported by its Ascend technology platform, Bloom produces closer connections and better outcomes for Medicare beneficiaries and health plan stakeholders to deliver High Value Enrollment.