Join arenaflex and Transform How We Listen to Our Customers
Are you ready to be part of something extraordinary? At arenaflex, we believe that every voice matters—especially the voices of our customers. We are on a mission to deliver world-class experiences that resonate across borders, cultures, and communities. As a global leader in customer-centric innovation, we process millions of customer interactions each year, and we're looking for a talented Senior Data Architect to help us revolutionize how we capture, analyze, and act on customer feedback.
In this role, you'll be at the forefront of our Voice of the Customer (VoC) transformation initiative. You'll work alongside passionate professionals across multiple business units, including Global Services Group, Global Acquisitions & Business Marketing, and Global Customer Services. Together, we'll build cutting-edge solutions that turn raw data into actionable insights, driving decisions that impact millions of customers worldwide.
At arenaflex, we don't just measure success by numbers—we celebrate contributions, collaboration, and the meaningful impact we make every day. We win as a team, and we're committed to upholding our core values while delivering an exceptional customer experience. If you're looking for a place where your technical expertise meets your passion for customer advocacy, you've found your home at arenaflex.
About the Voice of Customer Program
Our Voice of Customer program is the heartbeat of our customer experience strategy. Each year, we receive over 5 million surveys from customers across our consumer, business, and service provider segments. This massive volume of feedback spans more than 40 studies, translated into over 10 languages and deployed in over 20 countries. Our team is responsible for the end-to-end VoC methodology—from survey design and programming to data collection, analysis, and dashboard creation.
We're currently undergoing an exciting transformation, migrating our VoC infrastructure to a modern, scalable platform powered by Qualtrics, our survey technology partner. This transformation presents a unique opportunity for you to leave your mark on how arenaflex understands and serves its customers for years to come.
What You'll Do
As a Senior Data Architect at arenaflex, you'll play a pivotal role in designing and building the data architecture that supports our VoC program. Your work will directly influence how we measure customer satisfaction, identify improvement opportunities, and deliver experiences that keep our customers coming back.
Key Responsibilities
- Architect Data Solutions: Design and build robust data models and architecture to support efficient data processing and standardized metric definitions across all VoC initiatives.
- Platform Development: Lead the development and maintenance of our new Voice of the Customer technique, sourced from Cornerstone and integrated with the Qualtrics survey and dashboard platform.
- Cross-Functional Collaboration: Work closely with product owners, process owners, and subject matter experts from Qualtrics and our Agile technology teams to define and deliver technical solutions that meet business needs.
- Big Data Implementation: Enable big data and batch/real-time analytical solutions using transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python.
- Data Quality Assurance: Ensure data quality and accuracy through intensive testing at variable and use-case levels, delivering innovative solutions that our business partners can trust.
- Performance Optimization: Provide guidance to enhance capabilities and drive efficiency in computing programs using our massive data ecosystem.
- Storytelling Through Data: Power customer story analysis and elaboration, design and development of software programs, and build automation tools that simplify complex processes.
- Automation & Efficiency: Proactively identify and automate manual tasks to improve quality and operational efficiency across the VoC pipeline.
- Stakeholder Partnership: Collaborate with partners from Global Services Network and AET to prioritize, define, develop, and test data for various use cases as part of the VoC end-to-end technique.
- Requirements Translation: Work closely with application teams to define, frame, and capture business needs, translating them into technical deliverables that drive measurable outcomes.
What We're Looking For
We're seeking a candidate who thrives in a dynamic, fast-paced environment and is passionate about leveraging data to create meaningful customer experiences. If you have a proven track record in big data architecture and a collaborative spirit, we want to hear from you.
Essential Qualifications
- Technical Expertise: Hands-on development experience with Hive/Hadoop, PySpark, Python, and Shell Scripting languages.
- Experience Level: A minimum of 3+ years of experience in data-driven projects, with demonstrated ability to handle large-scale data processing challenges.
Agile Mindset: Familiarity with Agile methodologies of delivery, with the ability to introduce small increments of product improvements at regular intervals to business groups.
- Stakeholder Management: Active collaboration with relationship managers and product owners to understand functional requirements and convert them into technical deliverables.
- Problem-Solving Skills: Strong troubleshooting abilities and a passion for optimizing data pipelines and processing workflows.
Preferred Qualifications
- Experience with Qualtrics or similar survey platforms.
- Knowledge of Voice of Customer methodologies and customer experience analytics.
- Familiarity with cloud-based data platforms and real-time streaming technologies.
- Experience in the financial services or consumer goods industry.
- Strong communication skills with the ability to present complex technical concepts to non-technical audiences.
Skills and Competencies
Success in this role requires a blend of technical prowess and interpersonal skills. At arenaflex, we value colleagues who can bridge the gap between data engineering and business insight.
- Data Architecture: Deep understanding of data modeling, ETL processes, and data warehouse design principles.
- Big Data Technologies: Proficiency in Hadoop ecosystem components including HDFS, MapReduce, Hive, and Spark.
- Programming: Strong coding skills in Python and PySpark for data processing and analysis.
- Automation: Ability to identify repetitive tasks and create automated solutions that improve efficiency.
- Collaboration: Excellent teamwork and communication skills, with the ability to work effectively across functional boundaries.
- Continuous Learning: A growth mindset that embraces new technologies and methodologies.
Career Growth and Learning Opportunities
At arenaflex, your career trajectory is limited only by your ambition. We invest heavily in the growth and development of our colleagues, offering numerous pathways to advance your skills and expand your impact.
As a Senior Data Architect, you'll have access to:
- Technical Training: Comprehensive programs to deepen your expertise in big data technologies, cloud platforms, and analytics tools.
- Leadership Development: Pathways to grow into technical leadership or people management roles as you expand your influence.
- Cross-Functional Exposure: Opportunities to work with teams across different business units, broadening your understanding of the organization and customer experience ecosystem.
- Industry Conferences: Sponsorship to attend relevant conferences, workshops, and industry events.
- Certification Support: Financial assistance and time off to pursue professional certifications in your field.
Whether you aspire to become a Principal Architect, a Data Engineering Manager, or a Subject Matter Expert in customer analytics, arenaflex provides the resources, mentorship, and opportunities to help you get there.
Work Environment and Culture
At arenaflex, we believe that belonging is fundamental to thriving. We've built an environment where every person is seen, heard, and feels like they belong. Our culture is grounded in integrity, collaboration, and a relentless focus on delivering value to our customers.
We embrace flexibility in how and where we work. Depending on your role and business needs, you may have the option to work remotely, in a hybrid arrangement, or on-site. We trust our colleagues to deliver their best work while maintaining the balance that supports their holistic well-being.
Our offices are more than just workspaces—they're hubs of innovation and connection. You'll find collaborative spaces, quiet zones for focused work, and opportunities to connect with colleagues from diverse backgrounds and perspectives.
Compensation and Benefits
We believe in recognizing and rewarding the contributions of our colleagues. arenaflex offers a comprehensive compensation package designed to support your financial well-being, health, and personal growth.
- Competitive Base Salaries: We offer industry-leading pay that reflects your skills, experience, and contributions.
- Performance Bonuses: Incentive programs that reward individual and company-wide achievements.
- Financial Well-Being: Robust retirement savings plans and resources to help you achieve financial security.
- Health and Wellness: Comprehensive health insurance coverage, including medical, dental, and vision plans.
- Parental Leave: Generous paid parental leave policies (varies by location) to support families during important life moments.
- On-Site Health Facilities: Free access to international on-site health centers staffed with nurses and doctors (where available).
- Mental Health Support: Free and confidential counseling services through our Healthy Minds program.
- Education Assistance: Tuition reimbursement and sponsorship for professional development courses and degrees.
- Employee Discounts: Access to exclusive offers and discounts on products and services.
- Community Engagement: Paid time off to volunteer and give back to your community.
Join the arenaflex Family
There's never been a better time to join arenaflex. We're transforming how businesses listen to and serve their customers, and we need talented individuals like you to help us lead the way.
If you're ready to make an impact, solve complex challenges, and grow your career with a team that values innovation, integrity, and belonging, we encourage you to apply today. At arenaflex, your contributions matter, and your voice will be heard.
Come be part of something greater. Come lead the way with arenaflex.
We are an equal opportunity employer and celebrate diversity. We welcome applicants from all backgrounds and experiences. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.
Ready to take the next step? Click the link below to apply and join the arenaflex family today.