Who We Are
WLH Consulting and Learning Solutions (“WLH”) specializes in organizational change, strategic execution, commercial excellence, leadership development, and human capital optimization within the pharmaceutical and life sciences industry. We partner closely with clients, immersing ourselves in their culture, priorities, and challenges—to design solutions that elevate commercial performance and drive sustainable transformation.
Role Description
The Commercial Excellence Senior Consultant is a hands-on consulting role responsible for leading the development and delivery of client centric solutions that strengthen pharmaceutical commercial capabilities. This role blends strategic thinking with practical execution and requires a deep understanding of how healthcare is evolving—across health systems, IDNs, payers, integrated delivery networks, and emerging stakeholders. This role serves as a workstream leader across WLH engagements with a strong focus on strategic account management excellence, customer-centric resource development, and commercial capability building.
Unlike traditional strategy roles, this position requires someone who is both strategic and highly execution-oriented. This role plays a key role in designing, developing, and delivering high-quality tools, frameworks, and client solutions that reflect a deep understanding of customer needs, marketplace dynamics, and the evolving healthcare ecosystem.
The ideal candidate brings experience working across multiple pharmaceutical companies, therapeutic areas, or commercial structures and can apply that experience to help clients navigate real-world commercial challenges. This individual will become a trusted partner by demonstrating strong learning agility, exceptional communication skills, and the ability to translate complex insights into practical, customer-ready deliverables that strengthen commercial execution.
This role is remote, with the expectation of travel for client meetings and key engagements as needed.
Essential Duties and Responsibilities
Account Management & Client Engagement
- Lead WLH engagements focused s on strategic account management, customer segmentation, stakeholder mapping, and value-based engagement strategies
- Facilitate working sessions, capability-building workshops, and solution design discussions with client stakeholders
- Serve as a trusted partner to WLH clients by demonstrating credibility, responsiveness, and a strong understanding of their commercial environment and strategic priorities
- Collaborate with WLH team members to collect, analyze, and synthesize customer and market data to inform solution design, account planning tools, and commercial recommendations
- Ensure timely and high-quality development, delivery, and implementation of project materials and sustainability resources that reinforce commercial excellence
- Translates complex healthcare trends into clear implications for commercial teams and account strategy
Customer-Centered Resource & Solution Development
- Design and develop high-quality, customized tools, frameworks, training materials, and resources that strengthen account management discipline, commercial execution, and customer engagement effectiveness
- Translate customer insights, data, and marketplace intelligence into actionable solutions that support behavior change, capability building, and measurable performance improvement
- Build resources that help clients articulate value, differentiate offerings, and align with customer priorities across health systems, IDNs, payers, and other emerging stakeholders
- Continuously refine and adapt materials based on client feedback, evolving market conditions, and emerging commercial challenges
- Designs solutions that reflect real-world customer dynamics across health systems, IDNs, payers, organized customers, and emerging stakeholders
Execution & Operational Excellence
- Manage project workstreams and coordinate deliverables to ensure alignment across internal and client stakeholders
- Develop polished deliverables including PowerPoint presentations, Word documents, Excel-based tools, and other materials that meet WLH’s standards for clarity, accuracy, and strategic impact
- Identify and track key metrics to quantify the effectiveness and business impact of commercial and account management interventions
- Maintain strong working relationships with WLH team members and clients, as reflected in feedback, project outcomes, and repeat engagements
Requirements
Core Competencies, Knowledge, and Skill Requirements
- 7-10 years of experience in pharmaceutical commercial organization, consulting, agency or related roles
- Demonstrated experience across multiple pharmaceutical or biopharma companies, therapeutic areas, or commercial structures
- Strong understanding of pharmaceutical commercial operations, including the interactions between commercial, market access, and medical affairs teams
- Deep understanding of the evolving healthcare ecosystem, including quality metrics, total cost of care, population health, care delivery models, and emerging customer types
- Ability to assess and prioritize therapeutic areas and brand strategies within the context of customer needs, health system priorities, and account-level opportunities
- Demonstrated learning agility, innovative thinking, and the ability to conduct needs analyses and build tailored, customer-centric commercial solutions
- Strong problem-solving skills with the ability to simplify and communicate complex scientific, technical, or market concepts for diverse audiences
- Strong communication skills with a commitment to open, respectful, and professional collaboration
- Proficiency in virtual and in-person client engagement
- High comfort level with technology platforms and Microsoft 365 tools (PowerPoint, Word, Excel, Outlook, SharePoint, MS Forms, etc.)
- Demonstrates curiosity and learning agility in exploring emerging technologies, including AI-enabled tools, to improve research, content development, and consulting deliverables
- Knowledge of change management principles and experience supporting organizational change and human capital development initiatives
- Ability to handle confidential information with discretion and professionalism
- Pharmaceutical, agency, or commercial marketing experience preferred; experience supporting account management or commercial excellence initiatives strongly valued
Skills, Knowledge, and Abilities
- Professionalism: Demonstrates integrity, accountability, and respect in all interactions, consistently upholding WLH’s values and commitment to doing great work.
- Consultative Thinking: Applies structured problem-solving and thoughtful questioning to understand client needs and translate them into practical, tailored solutions.
- Attention to Detail: Produces accurate, high-quality, client-ready work with strong attention to clarity, consistency, and execution excellence.
- Learning Agility: Quickly adapts to new therapeutic areas, client contexts, and methodologies, incorporating feedback to continuously improve.
- Communication: Communicates clearly and professionally in written and verbal formats, collaborating effectively with internal teams and client stakeholders.
- Organization and Execution: Manages multiple tasks and timelines effectively while maintaining quality and meeting project expectations.
- Collaboration: Works effectively within cross-functional consulting teams, contributing positively to team outcomes and shared accountability.
- Discretion: Handles confidential information with professionalism and sound judgment.
- Growth: Interested in growing into a more senior consulting role over time
Benefits
WLH Consulting and Learning Solutions is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion.
We are excited to offer the following benefits for this position:
- Competitive compensation models (salaried and hourly options)
- Signing bonus for every role
- Remote-first culture with flexible scheduling and no relocation requirement
- Comprehensive medical coverage with 50% of employee premiums covered
- Flexible prescription services and 24/7 virtual care access
- 401(k) with a 3% employer match
- Generous paid time off for salaried team members to rest and recharge, including paid holidays and 2+ religious holidays (as applicable and with pre-approval required)
Employment Eligibility
Must be legally authorized to work in the United States without sponsorship. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at WLH.
Commitment to Equal Opportunity
The world’s most talented professionals come from every background. All applicants will be considered for employment without attention to age, race, color, religion, gender identity and/or expression, sexual orientation, national origin, marital status, veteran or disability status, or any other characteristic protected by law. In addition, WLH will provide reasonable accommodations for qualified individuals with disabilities.
All qualified candidates are encouraged to apply.