About the role
The Senior Business Analyst will work alongside a diverse team, including vendors, to drive the design, implementation, and maintenance of technology platforms to fit the business’ current requirements and future enhancements of Mission. Previous experience partnering with third-party vendors and internal platform teams to implement and support ISO, AAIS, NCCI and State Bureau content within policy administration, rating, and underwriting systems is a requirement to be considered.
Essential Duties/Functions:
- Lead analysis and implementation of ISO, AAIS, NCCI and State Bureau related content – coordinating with business, compliance, and technology teams.
- Analyze business requirements and define appropriate tools, approaches, and standards through partnership with Data teams to ensure end-to-end alignment with data governance practices.
- Serve as subject matter expert for ISO, AAIS, NCCI and State Bureau Commercial Insurance products including rating plans, rules, forms, loss costs, circulars, and regulatory updates. Translating content into system requirements and business processes.
- Support audits and regulatory filings to facilitate Statistical Reporting & Data Compliance review to analyze and resolve any data quality issues or discrepancies.
- Collaborate with other team members to define and establish standards, framework, and best practices for delivery of technology applications and products.
- Work with team members to adhere to repeatable and scalable processes for the collection, design, and prioritization of work.
- Develop and maintain relationships with internal and external stakeholders to identify emerging trends, needs and opportunities to provide distinctive value and outcomes from the services and data.
- Analyze data and develop insights to drive business strategy and decision-making.
- Maintain a strategic outlook and stay current with leading technology products and techniques.
- Develop and maintain a working knowledge of key business processes to be seen as a trusted advisor to the business in bringing technology to bear on business problems and procedures.
- Validate rating algorithms and ensure compliance with related ISO, AAIS, NCCI and State Bureau standards
- Develop and design testing protocols, including testing specific ISO, AAIS, NCCI and State Bureau content accuracy in adherence to business requirements.
- Develop and conduct testing of software deployment and updates.
- Create and maintain business process documentation and requirements.
- Manage and execute projects, including developing project plans, timelines, and deliverables.
- Create and deliver presentations to stakeholders on project progress and findings.
Required Qualifications:
- Working knowledge of ISO, AAIS, NCCI and State Bureau processes or audits in support of rates, rules, forms, loss costs, circulars, and state-specific deviations, as appropriate.
- Hands-on experience with supporting commercial lines products such as, but not limited to, General Liability, Property, Workers' Compensation, or Commercial Auto within an ISO framework.
- Experience working with insurance technology platforms that support ISO, AAIS, NCCI and State Bureau based products such as: Policy Administration, Rating, and Underwriting Systems.
- Bachelor's degree in business, finance, or a related field; OR 5+ years of progressive experience in financial services, insurance, or data analytics industry.
- 2+ years of Insurance Company, MGA or TPA experience preferred.
- 5+ years of Business Analyst experience required.
- Proven success in business requirements gathering, design and development proper documentation for prioritization within the overall roadmap and technology direction.
- Demonstrated strategic thought leadership around business intelligence capabilities.
- Demonstrated ability in business facilitation and effective use of project management techniques/tools.
- Client-facing experience is required.
- Ability to travel up to 20% of the year.
Preferred Qualifications:
- Knowledge of business key performance indicators (KPIs) with a preference in KPIs for the risk, insurance, and claims industry.
- Experience in the commercial insurance industry and regulatory environment.
- Master’s degree or equivalent experience preferred.
- Certifications such as CPCU, AINS, or similar insurance designations preferred.
- Project management experience and managing business projects for the full life cycle, from inception to implementation.
- Negotiation and conflict resolution skills.
- Understands the fundamentals of commercial insurance and claims processes/services.
- Understanding of Agile project management and development process.
Knowledge, Skills, and Abilities:
- Excellent communication and collaboration skills required to effectively work with a variety of business partners and distribution partners.
- Self-motivated and innovative with the ability to set direction, organize and manage own work, and effectively work in collaboration with others.
- Ability to work dynamically between IT, Operations, and Underwriting Programs is required.
- Ability to acquire core business acumen within a given industry or customer segment.
- Ability to synthesize requests, uncover inherent trends, make recommendations about associated implications to business performance, communicate findings and recommendations to a variety of audiences and overall technology roadmap.
- Relationship building
- Conflict resolution
- Team player
- Project management
- Financial analysis
- Commercial acumen
- Communication and presentation acumen
Working Conditions:
- Requires a quiet work environment with regular sitting at a computer for extended periods of time.
- Regular use of hands and fingers.
- Frequent talking or hearing.
- Vision requirements: Close, distance, color, peripheral, focus and depth perception.
Additional Information
This is a remote position. Planned, in-office activities may be required on occasion (typically 2-4x per year).
You must live in the United States and be authorized to work in the United States without requirement of employment sponsorship/visa.