Senior A/R Collections Specialist

As we enter our next phase of rapid growth, we are seeking a A/R Collections Specialist to join our Finance team and help drive accuracy, efficiency, and scalability in our billing and accounts receivable operations.

What’s the Opportunity

We are seeking a detail-oriented and analytical Senior A/R Collections Specialist to own collections performance across all accounts receivable and directly impact cash flow and DSO.

This role goes beyond transactional collections work and requires independent judgment, decision-making authority, and ownership of account outcomes. The individual will evaluate account risk, determine appropriate collection strategies, execute actions, and partner cross-functionally to resolve issues and improve payment performance.

Key Responsibilities

Collections Ownership, Execution & Performance

• Own collections performance across all accounts receivable, including aging, DSO, and cash collection outcomes
• Evaluate account status, payment behavior, and risk to determine appropriate collection strategies
• Execute collection activities (calls, emails, follow-ups) to drive timely resolution of outstanding balances
• Proactively manage delinquent accounts, identify risks, and drive resolution
• Research and resolve invoice, billing, payment, and account discrepancies
• Maintain detailed records of collection activity, customer communication, and payment commitments
• Reconcile customer accounts and ensure accuracy of account balances

Decision-Making & Escalation Authority

• Approve payment plans within defined thresholds based on account evaluation
• Determine and execute escalation actions in accordance with company policies, including account suspension and placement with third-party collection agencies
• Recommend write-offs based on account analysis, following established approval processes
• Escalate complex or high-risk situations as needed while maintaining ownership of resolution

Cross-Functional Partnership

• Partner with Billing, AP, Sales, Customer Success, and Accounting teams to resolve payment issues, disputes, and customer concerns
• Provide insights on customer payment behavior and account health to internal stakeholders
• Support alignment between customer onboarding, billing accuracy, and payment outcomes

Analysis & Continuous Improvement

• Analyze trends in delinquency, payment behavior, and account risk, and recommend improvements to collections strategies and processes
• Identify opportunities to improve billing accuracy, collections workflows, and customer experience
• Contribute to initiatives that improve DSO, reduce delinquency, and enhance cash flow predictability

Reporting & Close Support

• Prepare and analyze reports on aging, collections performance, bad debt risk, and account status
• Provide inputs into cash flow forecasting based on collections trends
• Support month-end closing activities related to accounts receivable

Qualifications

Required

• Associate’s or bachelor’s degree in accounting, Finance, or Business preferred
• 5+ years of experience in accounts receivable, collections, or billing (B2B preferred)
• Demonstrated ability to manage collections performance and influence outcomes across accounts receivable
• Experience exercising independent judgment in account management and escalation decisions
• Strong understanding of accounts receivable processes and aging schedules
• Excellent communication, negotiation, analysis and problem-solving skills
• Proficiency in Excel and experience working with large datasets
• Experience with NetSuite and Salesforce
• Ability to manage multiple priorities in a fast-paced environment

Preferred

• Experience in SaaS or subscription-based billing environments
• Familiarity with customer portals, payment applications, and dispute management
• Ability to work independently and build cross-functional partnerships

 

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