IoniaPay is a rapid-growth startup with products already in market, and they are seeking a Sales Support Specialist. This role is responsible for coordinating sales-related activities, ensuring efficient progress across the pipeline, and supporting Business Development in growing accounts and generating new opportunities.
Responsibilities
- Monitor pipeline activity and ensure all new agent, or referral with merchant opportunities are progressing through required stages
- Follow up with Business Development to ensure next steps, documentation, and actions are completed
- Identify stalled activity or missing items and proactively drive resolution
- Maintain visibility into pipeline status and ensure accurate tracking in CRM
- Follow up with resellers and referral partners to ensure completion of required paperwork and onboarding items
- Track outstanding requirements and maintain accountability across external partners
- Ensure partners have completed all necessary steps to move forward in the process
- Support ongoing communication to keep partners engaged and progressing
- Maintain accurate and up-to-date CRM records across leads, contacts, and pipeline activity
- Ensure all required fields, notes, and updates are properly captured
- Perform regular data hygiene checks to maintain accuracy and consistency
- Coordinate onboarding and training sessions for resellers, referral partners, and internal sales team members
- Maintain training materials, documentation, and onboarding resources
- Ensure all stakeholders are aligned on current product offerings and updates
- Generate and distribute pipeline reports, activity summaries, and status updates
- Track progress against key milestones and flag risks or delays
- Coordinate internal meetings, reviews, and alignment sessions
- Serve as the central point of coordination across Sales, Marketing, Operations, Compliance, and Finance
- Ensure all teams are aligned on requirements, timelines, and outstanding items
- Support operational consistency across onboarding, documentation, and partner requirements
- Identify gaps or inefficiencies in workflow, communication, or execution
- Contribute to development of SOPs, checklists, and tracking systems
- Support improvements in CRM usage, reporting, and operational processes
Skills
- 1–3 years of experience in sales support, coordination, operations, or administrative roles, preferably in fintech, SaaS, or payments
- Experience working with CRM systems such as Salesforce or HubSpot
- Strong organizational skills and attention to detail
- Ability to manage multiple workflows and follow-ups simultaneously
- Strong communication skills with both internal teams and external partners
- Ability to drive accountability without direct authority
- Experience working with reseller, referral, or partner-based sales models
- Familiarity with onboarding workflows and documentation tracking
- Experience supporting cross-functional teams in a fast-paced environment
Benefits
- Discounted medical/dental/vision
- Stock options
- 401(k) match
- Flexible vacation
- Standard holidays
Company Overview
IoniaPay is redefining merchant payment processing with the only infrastructure that delivers instant direct payments, Zero Risk Processing, and the lowest transaction costs available today. It was founded in 2015, and is headquartered in Gilbert, Arizona, USA, with a workforce of 51-200 employees. Its website is http://www.craypay.com/.