TransUnion is a company that fosters a welcoming and energetic environment focused on collaboration and innovation. The Sales Support Representative will be responsible for responding to customer inquiries, providing support for high-profile accounts, and delivering usage and revenue reports in a timely manner.
Responsibilities
- Answers and responds to incoming calls, emails or SalesForce WRs received from customers (internal and external)
- Reps will provide prompt resolution to escalated inquiries to these high touch accounts
- Provides ongoing support for these higher touch accounts and able to support their requests
- Delivers expedited support to high profile customers providing expedited resolution
- Provides usage and revenue reports (to name a few) to both internal and external customers in a timely and accurate fashion
- Build rapport with internal and external customers
- Demonstrated ability to work in a team environment
- Completes work in accordance to policy and also reviews for accuracy
Skills
- Prior experience in a customer center call center environment (preferably consumer credit reporting) or similar environment in a financial institution
- Proficient in Excel and running pivots
- Demonstrated ability to work in a team environment
- Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation
- Bachelor's degree from an accredited college of university
- Strong command of systems, procedures and principles relating to credit inquiries and call center practices
- Experience SalesForce, TUBS, SCM, OnBase, PeopleSoft, Vista and OBIEE reporting capabilities
- Always looking to improve our technology utilization
Benefits
- Flexible time off for exempt associates
- Paid time off for non-exempt associates
- Up to 12 paid holidays per year
- Health benefits (including medical, dental, and vision plan options and health spending accounts)
- Mental health support
- Disability benefits
- Up to 12 weeks of paid parental leave
- Adoption assistance
- Fertility planning coverage
- Legal benefits
- Long-term care insurance
- Commuter benefits
- Tuition reimbursement
- Charity gift matching
- Employee stock purchase plan
- 401(k) retirement savings with employer match
- Access to TransUnion’s Employee Resource Groups
Company Overview
TransUnion provides total credit protection all in one place from credit alerts, credit reports and credit scores. It was founded in 1968, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.transunion.com.