Service Corporation International is a company that celebrates lives and their associates. They are seeking a Sales Professional to work from home, responsible for presenting at-need cemetery and pre-need arrangement services to consumers while achieving monthly sales targets and developing community relationships to generate leads.
Responsibilities
- Responsible for attaining or exceeding monthly sales revenue quota
- Applying sales skills, presents Dignity Memorial® Personal Planning Guide electronic power point presentations to consumers informing them of at-need cemetery and pre-need arrangement services and products
- Influences consumer on the benefits of pre-planning for a soft close
- Guides and tours prospective families through cemetery grounds or crematory mausoleums actively listening to needs, asking probing questions, and discussing options
- Develops an understanding of each family’s unique needs and offers solutions to meet their needs
- Provides service beyond expectations to form the foundation for future sales
- Promotes the SCI Brand and service excellence
- Following company processes and procedures, thoroughly and accurately completes contracts; follows up on outstanding documents and family questions
- Provides and walks family through final contract
- Addresses final questions
- Self-initiates leads throughout the community, professional networks, civic, businesses, and organizations by building professional and reliable relationships
- Prospects at least 50% of workday such as approaching families face-to-face during events, door knocking, or seminars
- Maintains and tracks activity levels in Customer Relationship Management (CRM) database to ensure productivity, often works nights and weekends
- Obtains referrals from families served through after care visits (ACV)
- Schedules sales appointments
- Based on qualifying lead, prepares marketing materials or cultural knowledge for appointments
- Establishes and maintains professional and service oriented relationships with families by connecting with the family, resolving their concerns and needs, and meeting commitments
- Connects with families through listening, honest communication and genuine concern
- Supports families in time of grief with acts of kindness; attends services and/or receptions
- Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
- Collaborates and builds professional working relationships with management and staff to provide high quality services and improve processes
- Shares family concerns with rest of the SCI team
Skills
- High school diploma or equivalent required
- Current state/province issued driver's license with an acceptable driving record
- Funeral Directors License where required by state law
- Life Insurance license where required by state law; company will support obtaining licensing
- Computer and technology skills
- Goal oriented self-starter
- Public speaking ability; comfortable presenting to small groups
- Strong customer service skills
- Ability to build rapport and communicate effectively with families
- College coursework preferred
- Sales experience preferred
- Industry experience a plus
- Previous Customer Relationship Management (CRM) systems experience a plus
- Bilingual (English/Spanish) preferred
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts (health care and dependent care)
- Health Savings Account with Company Contribution
- Sick Leave
- Short-Term Disability
- Long-Term Disability
- Life Insurance
- Voluntary Accidental Death or Dismemberment Insurance
- Dependent Life Insurance
- SCI 401(k) Retirement Savings Plan with Company match
- Employee Assistance Program
Company Overview
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. It was founded in 1962, and is headquartered in Houston, Texas, USA, with a workforce of 10001+ employees. Its website is http://www.sci-corp.com.