American Family Insurance – Vetter Agency is seeking a motivated, relationship-focused professional for a hybrid Customer Service & Business Development role. This position involves supporting existing clients and growing the agency by identifying and nurturing new leads while providing exceptional service.
Responsibilities
- Assist clients with policy questions, changes, billing inquiries, and coverage reviews
- Provide education on property, casualty, and life insurance products
- Maintain accurate client records and documentation
- Deliver a professional, friendly, and solution-focused experience
- Follow up on incoming leads and referrals
- Assist with generating and nurturing new business opportunities
- Conduct coverage reviews to identify cross-selling opportunities
- Support marketing and outreach efforts to grow the client base
- Help convert prospects into long-term customers
Skills
- Strong communication and relationship-building skills
- Organized and detail-oriented
- Comfortable discussing products and recommending solutions
- Positive, team-oriented mindset
- Active Property & Casualty License
- Active Life Insurance License
- Previous insurance or financial services experience
- High school or equivalent
- Insurance: 1 year
- Customer service: 1 year
Benefits
- Health insurance contribution toward your plan
- Roth IRA option
- Performance bonuses
- Staff lunches & team outings
- Casual dress code (company gear provided)
- 401(k)
- Flexible schedule
- Paid time off
- Professional development assistance
Company Overview
For more than 90 years, American Family Insurance has built its reputation on sound principles. It was founded in 2013, and is headquartered in Madison, Wisconsin, USA, with a workforce of 10001+ employees. Its website is http://amfamventures.com/.