Silvus Technologies is a leading provider of advanced MANET and MIMO communications systems, seeking a Sales Administrator I to assist the sales team. The role involves managing customer inquiries, processing orders, and ensuring accurate data entry into the CRM system.
Responsibilities
- Support with managing individual team’s inbox to ensure timely response to inquiries
- Receive, process, and confirm customer purchase orders
- Enter sales orders accurately and efficiently into the CRM system
- Collect and verify detailed end-user information for each order
- Handle FCC Authorization Forms for US-based orders
- Partner with Senior Sales Administrators to manage the complete order lifecycle from receipt to fulfillment
- Communicate with customers via email and phone to address inquiries and provide updates
- Serve as a liaison among various departments, including finance, shipping, and supply chain
- Provide customers with timely updates on the status of their orders
- Manage customer requests for order modifications or cancellations
- Escalate high-priority tasks to senior staff with analysis and recommended actions
- Assist with any other ad-hoc task assigned by leads/managers to support the team as necessary
Skills
- High school diploma or GED
- Minimum 1 year of relevant experience supporting a sales team in a tech-related or manufacturing field
- Basic experience or exposure to CRM systems (e.g., Zoho, Salesforce, etc.) for managing and tracking customer and sales data
- Proficiency in numeracy
- Prior experience in a fast-paced office environment, experiencing multiple deadlines
- Highly proficient in Google Suite and MS Office (Gmail or Outlook, Excel, Word, PowerPoint)
- Excellent and effective oral and written communication
- Must be a U.S. Citizen due to clients under U.S. federal contracts
- All employment is contingent upon the successful clearance of a background check and drug testing
- Demonstrated critical thinking, initiative, and problem-solving capabilities
- Accurately follow instructions and confidently improvise in even the most ambiguous situations
- Possess a keen attention to detail, with the ability to be accurate, flexible, and reliable
Company Overview
Silvus Technologies develops advanced wireless MIMO mesh networks for military, public safety, and broadcast communications. It was founded in 2004, and is headquartered in Los Angeles, California, USA, with a workforce of 201-500 employees. Its website is http://silvustechnologies.com.