Experienced Financial Care Specialist I (Customer Service) – Patient Financial Services and Revenue Cycle Management at arenaflex **Rewritten Job Description:** Join the arenaflex Team: Revolutionizing Patient Financial Services and Revenue Cycle Management Are you passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry? Look no further than arenaflex, a leading organization renowned for its commitment to excellence and innovation. As a Financial Care Specialist I (Customer Service), you will play a vital role in ensuring seamless patient financial experiences and driving revenue cycle efficiency. About arenaflex arenaflex is a trailblazer in the healthcare sector, consistently pushing the boundaries of excellence. Our dedication to providing the highest-quality medical care has earned us numerous accolades, including the National Research Corporation’s Consumer Choice Award 19 times and the Advisory Board Company’s Workplace of the Year. We take pride in our inclusive environment, which fosters innovation and creativity among our diverse team members. What You Will Be Doing in This Role: As a Financial Care Specialist I (Customer Service), you will be responsible for providing exceptional patient relations support to our Patient Financial Services team. Your key responsibilities will include: Identifying, analyzing, resolving, and responding to customer inquiries, concerns, and issues in a timely and accurate manner. Following up on accounts to ensure payment and resolution, utilizing advanced knowledge of specialized functions and revenue cycle processes. Working independently, with strong customer service skills, to de-escalate issues quickly and achieve maximum customer satisfaction. Applying detailed knowledge of hospital and department policies, procedures, and systems to ensure accurate and efficient account resolution. Effectively monitoring assigned work queues and workload, taking initiative on issues and/or problems by advancing them to the supervisor. Completing all necessary research and account follow-up activities to resolve inquiries and/or customer complaints, ensuring that the resolution meets the patient’s needs. Negotiating and documenting payment plans within established policies, achieving timely and accurate account collection for hospital and professional services. Responding timely, effectively, and appropriately to deliverables, sharing knowledge, time, and expertise to assist other members of the team. Ensuring practices and procedures are inclusive of interpersonal and cultural diversity, identifying and responding appropriately to both internal and external customer needs using available resources. Essential Qualifications: To succeed in this role, you will need: A High School Diploma/GED, with an Associate’s degree in business administration or a related major, or college-level courses in finance, business, or health insurance preferred. A minimum of 1 year of hospital billing or professional billing and/or collection experience with customer service and call center experience required. Why Work at arenaflex? Beyond our outstanding employee benefits, including health and dental insurance, vacation, and a 403(b), we take pride in hiring the best employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve, creating a dynamic, inclusive environment that fuels innovation. Compensation and Benefits: * Base Pay: $25.06 - $37.59 * Overtime Status: NONEXEMPT * Primary Shift: Day * Shift Duration: 8 hour Career Growth Opportunities and Learning Benefits: As a Financial Care Specialist I (Customer Service) at arenaflex, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Cross-training in other revenue cycle functions to broaden your expertise * Opportunities for career advancement and professional growth within our organization Work Environment and Company Culture: arenaflex is committed to creating a dynamic, inclusive environment that fosters innovation and creativity. Our team members are passionate about delivering exceptional patient care and making a meaningful impact in the healthcare industry. How to Apply: If you are a motivated and customer-focused individual with a passion for delivering exceptional patient financial experiences, we encourage you to apply for this exciting opportunity. Join the arenaflex team and be part of a leading organization that is revolutionizing patient financial services and revenue cycle management. Apply for this job