WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.
CORE VALUES: Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus
ABOUT THE ROLE:
Responsible for contribution file integration between vendors and Alerus via Secure File Transfer Protocol (SFTP) and Application Programming Interface (API). Effectively manage contribution file integration process through various stages of implementation. Maintain a client focus, work with internal and external stakeholders to resolve format discrepancies and deliver a superior client experience. Drive integration projects by using project management and problem-solving skills.
WHAT YOU’LL BE DOING:
- Manage integration tracking database, maintain accurate records of outstanding requests for quality assurance and to provide transparency to all stakeholders.
- Ensure core system integrity by performing thorough review of test files, analyze and validate file format and mapping.
- Troubleshoot and assist clients and vendors to resolve issues with varying degrees of complexity.
- Build and cultivate strong working relationships with vendors and clients to gain their support and solidify their continued business.
- Collaborate with various functional groups to provide client issue resolution in a timely manner.
- Participate in projects and work with IT resources and other business partners as needed to enhance current processes and systems.
- Maintain a moderate level of knowledge encompassing all retirement systems, processes, and policies that pertain to the position. Complete regulation, compliance, and additional training as assigned timely.
- Continually improve processes that enhance the client experience and build scale. Identify exceptions and collaborate with internal departments or supervisor to resolve.
WHAT YOU SHOULD HAVE:
- Minimum of one year experience in Secure File Transfer Protocol (SFTP), Electronic Data Integration (EDI), Application Programming Interface (API), or related work experience, preferably in retirement operations, implementation, and/or project management. Experience working with different vendors preferred.
- Associate’s degree or equivalent combination of education and/or related experience.
- Highly organized and detail-oriented, ability to effectively prioritize and manage multiple assignments or projects with shifting priorities and deadlines.
- Demonstrated ability to identify and problem solve complex situations. Apply judgment with respect to high level business impact and risk.
- Strong passion for internal and external client satisfaction, creative and consistently maintains a positive attitude.
- Ability to interpret documents and resolve technical problems.
- Excellent written/oral communication, organization, and client service skills required.
WHAT WE BRING TO THE TABLE:
- Competitive compensation including base salary, bonus and/or incentive opportunities.
- Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
- Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
- Learning and development resources for personal and professional career development, and advancement opportunities.
- Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
- Support for the communities we live in through paid volunteer time and a company donation match opportunity.
- WORK ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.
BASE PAY RANGE:
$24 - $28 per hour
The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.
Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.