Andersen Corporation is a leader in the window and door industry, known for its commitment to quality and exceptional customer experiences. They are seeking an Ordering Retail Service Representative I to provide customer service support for delivery partners and customers, focusing on data entry and administrative tasks. This hybrid role requires onsite presence a few days a week and emphasizes accuracy in processing orders and resolving customer issues.
Responsibilities
- Performs data entry level clerical work related to RbA CORO sales and service, of limited complexity and variety
- Perform administrative tasks associated with job
- Processes complex orders/requests, with 100% accuracy from intake to filing
- Ensures customer management system is updated appropriately
- Clarifies, diagnoses, and resolves customer order issues
- Creates packets or other materials as required for sales fulfillment process
- Prepares customer correspondence
- Identifies and implements ways to improve overall level of service
- Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback
- Administers programs, e.g. customer referral program
- May train others in office and customer service processes
- May create purchase orders, process payments or process receipts
- Ability to develop and establish good interpersonal relationships
- Demonstrates ability to work and contribute in a team environment
- Flexibility & positive outlook
- Listening skills
- Detail orientation
Skills
- High school diploma or equivalent plus 1-3 years' work experience to include order processing work
- Demonstrated word processing, spreadsheet and general computer skills
- Strong phone etiquette & verbal skills to facilitate problem resolution
- Intermediate writing skills
- Able to determine customer needs and assist in resolving issues for assigned area
- Knowledge of products/services
- Persuasiveness
- Time management
- Results orientation
Benefits
- 401 (k) Plan, Employer Fixed Contributions & Company Matching
- Profit Sharing
- Medical, Dental and Vision Coverage
- Flexible Spending Accounts (FSAs)
- Health Savings Account (HSA)
- Health Reimbursement Account (HRA)
- Life Insurance
- Paid Time Off & Paid Holidays
- Paid Maternity Leave & Paid Parental Leave
- Career Growth Planning & Nationwide Career Opportunities
Company Overview
For more than 121 years, Andersen has designed, manufactured, and marketed premium windows and doors. It was founded in 1903, and is headquartered in Bayport, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.andersenwindows.com.Company H1B Sponsorship
Andersen Corporation has a track record of offering H1B sponsorships, with 24 in 2025, 21 in 2024, 11 in 2023, 8 in 2022, 8 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.