Resolution Specialist--Bilingual, Collections

First National Financial LP is one of Canada’s largest non-bank lenders, providing residential mortgages through the mortgage broker channel. They are seeking a Bilingual Resolution Specialist to manage delinquent accounts, minimize monetary losses, and assist clients in budgeting to avoid future delinquency.

Responsibilities

• Investigation of delinquent accounts in assigned portfolio
• Collection/administration of portfolio
• Minimize exposure to monetary losses or damage to investors and corporate image
• Assist clients in budgeting and planning to correct existing and avoid future delinquency
• Assessment and collection of fees
• Review bankruptcy and consumer proposals and filing proof of claim when required
• Collection of common expenses, strata liens, tax and utility arrears
• Set up of arrears settlement payments
• Process new PAC information
• Provide credit ratings and mortgage verifications
• Collection of deficiency balances on discharged mortgages
• Adhere to policies /procedures to ensure AML requirements are met, when applicable

Skills

• Strong communication and interpersonal skills
• Excellent analytical and problem-solving skills
• Team player who also works well independently
• Able to meet deadlines
• Competency in MS Office; capacity to learn new technologies/systems
• Bilingualism (French, English) required – interactions with English-speaking customers or partners

Benefits

• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Hybrid working environment
• Extensive training programs to set our employees up for success
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

Company Overview