Resident Experience Coordinator/Concierge

Southern Land Company is a national real estate development and construction firm seeking a full-time Resident Experience Coordinator to enhance the resident experience at their community in Nashville, TN. The role involves planning and executing community events while providing exceptional customer service as the primary contact for residents, guests, and vendors.

Responsibilities

• Plan and execute 3 - 4 resident events per month
• Coordinate vendors, catering, supplies, and event logistics
• Partner with marketing and operations to develop event messaging and promotional materials
• Lead day-of event execution to ensure a high-quality resident experience
• Track attendance, collect feedback, and capture photos for future marketing use
• Work closely with marketing and operations team to develop messaging and assist in design creative for each event including flyers and related email/text communication
• Prepare onsite teams for event setup
• Serve as day-of lead for event management where needed, providing exceptional service, and creating memorable events, and ensuring participant satisfaction
• Manage resident follow up to collect feedback, photos, and attendee counts to ensure strong attendance and event excellence, with a goal of continuous improvement
• Serve as a primary point of contact for residents, guests, and prospect inquiries
• Provide front desk coverage including greeting guests and answering phones
• Assist residents with service requests, amenity reservations, and local recommendations
• Maintain a professional and welcoming lobby environment
• Support package handling, deliveries, and key management
• Collect resident feedback and encourage reviews on Yelp, Google, Apartments.com etc
• Provide courteous, consistent, professional, and knowledgeable customer service with internal and external audiences

Skills

• Strong customer service and interpersonal skills
• Strong written and verbal communication skills
• Excellent organizational and project management abilities
• Ability to manage multiple priorities and meet deadlines
• Ability to anticipate needs and solve problems proactively
• Self-motivated, self-starter that possesses the ability to work independently
• Creative mindset with an interest in experiential hospitality and events
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams)
• Ability to quickly adapt, while displaying executive presence while working in a fast-paced and demanding environment
• Strong working knowledge of Microsoft Programs such as: MS Word, PowerPoint, Excel, and Teams, to participate in projects, as directed
• Strong written and verbal communication and interpersonal skills
• Excellent critical thinking and ability to anticipate needs
• Excellent planning, time/project management, and organization skills
• Effective problem-solving, calendar and time management
• Customer service & interpersonal skills required
• Interest/passion for hospitality and creativity
• Ability to prioritize event requests and customer needs, using good judgment and logical thinking
• Ability to work independently on multiple projects simultaneously and under close deadlines
• Take initiative and demonstrate follow-through
• Solutions-oriented and extremely organized
• Ability to adapt to change, while displaying executive presence while working in a fast-paced and demanding environment
• One to three years of experience in customer service, sales, and/or hospitality experience that demonstrates sufficient background to resolve resident complaints
• Prior experience in front desk support preferred
• Prior concierge and/or event planning experience preferred
• Fair Housing training (we can provide)
• Experience with event management preferred
• Experience with Yardi, Canva, or event management software preferred
• High school diploma or GED is preferred
• YARDI property management software experience

Benefits

• Health
• Vision
• Dental
• 401k with a strong match
• Paid time off

Company Overview