Note: The job is a remote job and is open to candidates in USA. Buildots is transforming construction management through AI-driven progress tracking and data-powered decision-making. They are seeking a strategic and execution-driven VP Customer Success to lead and scale their global Customer Success organization, ensuring the success and health of their customer portfolio while optimizing customer engagement and expansion opportunities.
Responsibilities
- Ensure successful deployment and measurable value realization across the global customer portfolio
- Drive strong portfolio health metrics, reduce early-stage project risk, shorten time-to-value, and ensure successful delivery becomes the foundation for renewals and expansion
- Build and operationalize a scalable, repeatable Customer Success model
- Define and refine Buildots’ Project Journey, ensure consistency across regions and project types, and establish governance structures
- Support the success and growth of Buildots’ most strategic customers
- Build trusted relationships with senior stakeholders, act as an executive sponsor for key accounts, and guide conversations around adoption, value realization, and long-term partnership
- Serve as the second-level escalation point for complex customer situations
- Lead resolution of high-impact issues, coordinate cross-functional response across Product, Delivery, and Commercial teams, and protect long-term customer relationships
- Ensure Customer Success operates as a central partner across the organization
- Work closely with Product, Operations, Sales, and Account Management to surface structural gaps, align delivery realities with commercial commitments, and strengthen feedback loops between field execution and product development
- Lead and scale a distributed global Customer Success organization
- Develop regional leaders, build a performance-driven culture, and establish clear operating rhythms, metrics, and capacity planning aligned with company growth
Skills
- 10+ years of experience in Customer Success, Delivery, or Customer Operations leadership
- 5+ years of hands-on experience working with construction projects, either through direct project management/execution roles or through leading the implementation and adoption of technology solutions within active construction projects
- Proven experience leading global, multi-regional Customer Success or Professional Services teams
- A strong track record of scaling Customer Success in enterprise B2B SaaS environments
- Experience from a single-product or platform SaaS company, with deep product intuition and familiarity with driving adoption metrics (MAUs, WAUs, feature penetration) — a significant advantage
- Strong executive presence and the ability to build trusted relationships with senior customer stakeholders
- The ability to operate both strategically and hands-on during periods of rapid growth
- Experience managing complex enterprise accounts and high-stakes escalations
- Commercial awareness and understanding of margin, cost-to-serve, and expansion dynamics
- Experience leading large, distributed teams in a remote environment
- Operational discipline with a strong focus on metrics, accountability, and performance management
Company Overview
Company H1B Sponsorship