Note: The job is a remote job and is open to candidates in USA. PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. They are seeking a VIP Associate to assist their VIP team in building and maintaining Player Loyalty Retention Operations, focusing on expediting payments and engaging players across various gaming platforms.
Responsibilities
- Communicate with VIPs in a professional manner
- Answers VIPs questions in a manner that reflects an understanding of the department and property in general
- Execute applying bonuses and expediting payments and withdrawals for players and VIP Host team players while adhering to all VIP policies and guidelines, including responsible gaming policies
- Develop relationships and offer tailored rewards through regular correspondence
- Drive key VIP sales metrics, contributing to customer engagement, and net revenue
- Research VIP competitor activity in each market
- Communicate different promotions that the sportsbook and casino is offering
- Demonstrate empathy and care with VIPs to ensure that their issues are resolved promptly and thoroughly
- Collaborate with the Marketing Team to identify who is a VIP player and who needs expedited service when requested
- In partnership with the CRM team identify unique and creative ways to establish value for high end players
- Complete applicable workflows to meet player satisfaction criteria
- Attend and assist with VIP events as needed
- Must be available nights, weekends and holidays as needed
- Perform other duties as assigned
Skills
- Must be at least 21 years of age
- Experience with sports betting, gaming economies, and player behavior strongly requested
- Some previous sales experience required
- Excellent relationship building skills
- Excellent problem-solving abilities
- Ability to travel (up to 50% of the time) to attend and assist with running VIP events
- Must be able to qualify for licenses and permits required by federal, state and local regulations
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment
- Willingness to travel and work nights and weekends
- Passionate about providing top level service
Benefits
- Commission under the terms of an applicable plan
- Bonus
- Best-in-class benefits
Company Overview
Penn Interactive (PI) is an interactive gaming company. It is a sub-organization of PENN Entertainment. It was founded in 2015, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is https://www.penn-interactive.com/.