Note: The job is a remote job and is open to candidates in USA. Gamdom is a leading online platform in the iGaming and crypto space, offering innovative and engaging experiences to a global player base. As a VIP Account Manager, you will act as the primary point of contact for VIP players, developing loyalty programs and collaborating with marketing teams to enhance player engagement.
Responsibilities
- Act as the primary point of contact for VIP players across Intercom, Discord, and email, handling inquiries and providing tailored solutions
- Develop and manage loyalty programs, promotions, and rewards designed around individual player preferences
- Collaborate with marketing and support teams to create exclusive offers and experiences for VIP players
- Analyze player behavior and performance data to identify trends and refine engagement strategies
- Identify potential issues early and resolve them efficiently to maintain player trust and satisfaction
Skills
- Experience in a customer-focused role, ideally within iGaming or online gaming
- Strong interpersonal skills and a genuine commitment to high-quality customer service
- Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Familiarity with Intercom, Discord, or CRM systems is an advantage
- An analytical mindset, with the ability to translate data into actionable strategies
- Fluent in English; additional languages are a plus
Benefits
- A clear path for professional growth as the VIP program expands.
- A competitive salary with performance-based incentives.
- 25 days of paid time off.
- Equipment allowance.
- The opportunity to work within a focused, experienced team in a fast-moving industry
Company Overview
Gamdom is an online gaming company that runs a crypto-based platform for casino games and sports betting. It was founded in 2016, and is headquartered in San Rafael, San Jose, CRI, with a workforce of 51-200 employees. Its website is https://gamdom.com.