Note: The job is a remote job and is open to candidates in USA. Customer.io is a platform that powers automated communication for over 8,000 companies. They are seeking a Technical Support Engineer to provide exceptional support to customers, triage support tickets, and collaborate with internal teams to enhance customer experience.
Responsibilities
- Communicate directly with our customers via our Support Center
- Triage a diversity of support tickets
- Work on process improvement
- Conduct regular touch points with our Product and Customer Success teams
- Help new and existing customers get up and running with our product
- Diagnose tricky situations
- Aid companies in achieving their business goals
Skills
- Experience in a technical support role and/or customer-facing role
- Familiarity or comfort with offering live channel support
- An understanding of basic programming concepts (API, variables, if-else statements, loops, etc.)
- Excellent written and verbal communication skills
- Be motivated with a self-starter attitude
- Previous work for a SaaS company or an understanding of technical platforms
- Ability to work in a fast-paced, team environment
- Availability to begin work at 7:00am or 8:00am EST
- If you know some Javascript, too, that's even better!
- Experience with the Marketing Automation industry a plus or supporting email marketing/business communication tools!
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- A professional development budget
Company Overview
Customer.io enables users to send newsletters to selected segments of customers using their website data. It was founded in 2012, and is headquartered in Portland, Oregon, USA, with a workforce of 201-500 employees. Its website is https://customer.io.Company H1B Sponsorship
Customer.io has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.