Note: The job is a remote job and is open to candidates in USA. Meta Platforms, Inc. is seeking a Technical Project Manager II for their Live Ops team. This role is pivotal in supporting live and VOD workflows, ensuring high-quality execution of events, and collaborating with various teams to enhance the platform's capabilities.
Responsibilities
- Serve as a key point of contact for vendor engagement and event-day technical support
- Support, train, and enable vendor teams to ensure live and VOD events are monitored and delivered accurately
- Monitor live broadcasts in real time, triaging and escalating technical issues as they arise
- Coordinate in real time with production and engineering teams to resolve issues during live events
- Design and document signal path architectures, applying broadcast standards to validate contribution and distribution pipelines
- Validate transcoding configurations, metadata integrity, failover procedures, and QA checkpoints across the ingest-to-egress chain
- Apply deep streaming infrastructure knowledge — ingest protocols, encoding pipelines, CDN egress, ABR packaging, playback delivery — to optimize configurations and inform platform roadmap decisions
- Translate operational needs into technical specifications for platform features, including acceptance criteria and rollout considerations
- Author and maintain platform documentation, operational runbooks, and escalation workflows
- Manage key projects independently from initiation through completion
- Own stakeholder communication throughout project lifecycles — deliverables, timelines, dependencies, and risks
- Build and maintain strong cross-functional partnerships to drive alignment and unblock execution
- Lead vendor evaluation, integration testing, and platform readiness assessments for new broadcast initiatives
- Design and maintain bespoke AI tooling solutions to streamline operations
Skills
- 3+ years of experience in video content operations, broadcast operations, streaming media, or related technical roles in entertainment/media
- Working knowledge of live broadcast environments — switching/routing, signal path design, network monitoring, and troubleshooting
- Understanding of broadcast contribution and distribution standards (e.g., SMPTE ST 2110/2022, SCTE-35, SEI/KLV metadata, closed captioning)
- Experience with streaming platform fundamentals — ingest protocols (RTMP, SRT, RIST), transcoding/encoding, adaptive bitrate packaging (HLS, DASH), and CDN delivery
- Demonstrated project management ability across multiple simultaneous priorities
- Comfort operating in fast-paced, dynamic environments with competing priorities
- Strong written and verbal communication skills, with ease interfacing across technical and non-technical stakeholders
- Experience working on large cross-functional teams
- Experience with signal path planning tools or workflow visualization (Figma, Excalidraw, Mermaid)
- Hands-on experience with broadcast control systems, video routers, or IP-based media workflows
- Familiarity with monitoring/observability platforms for live video
- Background in operational documentation, SOPs, or runbooks
- Experience in platform feature scoping, requirements gathering, or product operations
- Knowledge of cloud-based media processing pipelines
- Experience at a studio, media company, streaming platform, post-production facility, or live event production environment
- Familiarity with automation/scripting for operational workflows
- Understanding of content protection (DRM), watermarking, or access control in live streaming
- Experience with VR/immersive or next-gen media formats
- Demonstrated experience developing AI tools
Benefits
- Remote (PST hours required)
Company Overview
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