Note: The job is a remote job and is open to candidates in USA. Startte is seeking a Technical Analyst to support a complex federal government content management and digital experience contract. The selected candidate will lead requirements documentation and work closely with various stakeholders to modernize the agency's public-facing digital properties.
Responsibilities
- Lead authoring of requirements documentation — BRDs, functional and non-functional specifications, user stories, use cases, process flows, and acceptance criteria — and maintain a requirements traceability matrix (RTM) through design, development, and testing
- Facilitate elicitation sessions with agency program stakeholders and technical teams; identify and resolve requirements conflicts, gaps, and dependencies across workstreams
- Author and manage user stories, epics, and backlog items in JIRA; validate requirements against the agency's digital strategy and applicable federal policies (21st Century IDEA Act, Plain Language Act, Section 508)
- Serve as Certified Scrum Master, facilitating sprint ceremonies and supporting the Product Owner in maintaining a prioritized backlog; track and report on sprint progress and scope changes
- Document requirements for Drupal CMS web properties including content types, workflows, metadata schemas, and integrations; support API integration documentation and analytics requirements (DAP, Google Analytics, Domo, Tableau)
- Lead digital accessibility requirements analysis (WCAG 2.1 AA / Section 508) and participate in compliance testing using ANDI, axe DevTools, and screen readers (NVDA, JAWS)
- Build trusted relationships with agency CORs and program office leads; communicate complex technical concepts clearly across executive and working-level audiences
Skills
- US Citizenship required
- Bachelor's degree in Information Technology, Business Administration, Computer Science, Communications, or related discipline
- 6+ years of experience in business or technical analysis, including demonstrated experience on federal web or digital modernization initiatives
- Certified Scrum Master (CSM) or equivalent Agile certification — required
- Proven track record as lead author of complex requirements artifacts in an Agile/Scrum environment
- Working knowledge of Section 508 / WCAG 2.1 AA, REST APIs, HTML/CSS fundamentals, and CI/CD workflows
- Proficiency in JIRA and Microsoft Office 365; excellent written communication skills for both technical and non-technical audiences
- Superb organizational skills, high attention to detail, and ability to manage multiple deliverables with minimal supervision
- Drupal CMS experience — strongly preferred (content types, workflows, metadata schemas, views, integrations)
- Familiarity with the 21st Century IDEA Act, USWDS, and federal plain language and content strategy guidelines
- Experience with human-centered design (HCD) methodologies and federal agency environments
- Experience defining requirements for AI/ML-assisted features, search, personalization, or chatbot integration
- Advanced Scrum or BA certification (A-CSM, SAFe SM, CBAP, PMI-PBA, or equivalent)
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