Note: The job is a remote job and is open to candidates in USA. Integris is a nationally recognized leader in future-ready managed services, committed to empowering clients and employees through innovative technology solutions. The Systems Administrator is responsible for providing advanced support for desktop, server, and network infrastructure while serving as the first escalation point for Support Technicians to resolve complex issues.
Responsibilities
- Initial contact for inbound phone and chat support request
- Provide support and maintenance of servers, network devices, and associated hardware and software systems for clients
- Acts as the first line of escalation for Support Technicians
- Provide onsite support for Managed Services clients
- Acts as a secondary Client Relationship Manager; evaluate system performance and recommend improvements to enhance efficiency
- Provide intermediate technical support and guidance to end-users and assist in resolving technical issues
- Document system configurations, procedures, and troubleshooting steps
Skills
- Associate degree in computer science or similar field -OR- 2 years of IT experience preferred
- Network+ Certification or Azure Administrator Associate AZ-104 or equivalent on-the-job experience
- Strong infrastructure and troubleshooting skills
- Valid driver's license
Benefits
- Medical, Dental, and Vision Insurance
- 401K Retirement Plan
- Minimum 4 Weeks of Paid Time Off (PTO)
- Birthday PTO
- Paid Holidays
- Paid Time Off for Volunteering
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Supplemental Insurance
- Employee Assistance Program
Company Overview
Integris provides premium managed IT services and technology solutions for small to midsize organizations across the US. It was founded in 1997, and is headquartered in Cranbury, New Jersey, USA, with a workforce of 501-1000 employees. Its website is https://integrisit.com/.