Note: The job is a remote job and is open to candidates in USA. NetSuite is a leading provider of cloud-based business management software, and they are seeking a Sr Principal Consultant to join their Advanced Customer Support team. This role involves serving as a trusted advisor to customers, driving business transformation through the implementation of high-quality solutions, and leveraging industry best practices and technology to maximize the value of NetSuite's ERP platform.
Responsibilities
- Lead identification, assessment, and prioritization of opportunities to maximize customer value from NetSuite through ACS's SuiteReview methodology, delivering strategic recommendations and roadmaps to address business process, technology, and organizational gaps
- Serve as a trusted advisor to customer leadership, providing strategic guidance, influencing key business and technology decisions, and driving adoption of leading practices
- Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
- Maintain deep product expertise and pursue relevant Oracle and NetSuite certifications
- Integrate AI-driven tools, methodologies, and Oracle AI capabilities into customer solutions and advisory engagements to drive business value
- Collaborate across ACS, Technical Services, Support, POS, eCommerce, OpenAir, and Platform Technical Services teams to deliver integrated customer solutions
- Drive customer success through consistent execution of ACS methodologies, operational processes, and delivery standards
- Minimal travel required
Skills
- 6-8 years of experience relevant to this position including 3-4 years consulting experience preferred
- Undergraduate degree or equivalent experience preferred
- Product or technical expertise relevant to practice focus
- Ability to communicate effectively
- Ability to build rapport with team members and clients
- Ability to travel as needed
- 8+ years of overall relevant domain experience in one or more of NetSuite's core industry markets (e.g. Supply Chain Management, Operations, Manufacturing, Warehouse Distribution, Food & Beverage, Retail, MedTech, R&D/CROs, Pharmaceuticals/BioTech)
- Strong understanding of NetSuite modules including Financials, CRM, Inventory Management, Order Management, eCommerce, WIP/Routing, Demand Planning, Warehouse and fulfillment
- Proven experience in business process consulting, with a track record of analyzing, optimizing, and recommending improvements to enhance organizational performance
- 5+ years external consulting role experience with sustained C-suite interactions
- Experience with defining requirements for complex customizations and integrations
- Proven custom development analysis, design, and testing skills
- Strong communication skills
- Passion for driving Customer satisfaction
- Project and/or team leadership experience
- Finance and/or Accounting professional and/or academic background a plus
- NetSuite ERP Consultant or other relevant product certifications a plus
- Ability to lead and influence cross-functional teams with diverse functional, process, organizational change, and technical expertise
- Ability to synthesize information into a coherent story, strategic vision, and execution roadmap
Benefits
- Competitive benefits that support our people with flexible medical, life insurance, and retirement options
- Employees to give back to their communities through our volunteer programs
- Accessibility assistance or accommodation for a disability at any point
Company Overview
NetSuite is cloud computing company dedicated to delivering business applications over the internet. It was founded in 1998, and is headquartered in Redwood Shores, California, USA, with a workforce of 10001+ employees. Its website is https://www.netsuite.com/portal/home.shtml.