Note: The job is a remote job and is open to candidates in USA. WestCX is a company that combines conversational AI, automation, and analytics to help organizations in regulated industries. They are seeking a Senior Director of Product Management to lead product strategy and execution in healthcare interoperability, develop a team of product managers, and ensure that new capabilities are valuable and commercially viable.
Responsibilities
- Set product strategy and roadmap for a complex enterprise product area, with clear ties to customer value, market opportunity, and business outcomes
- Lead and develop a team of product managers, raising the bar for product thinking, execution, and accountability
- Turn strategy into clear product briefs, requirements, launch plans, and measurable outcomes
- Partner closely with sales, finance, product marketing, implementations, customer success, legal, training, and support to ensure launches are positioned, priced, and operationally ready
- Use customer feedback, product signals, and market input to make clear prioritization decisions and keep work moving under ambiguity
Skills
- 7+ years of product management experience in healthcare technology
- 4+ years of people leadership, including direct management of product managers
- Experience owning product strategy and roadmap for complex enterprise software
- Strong hands-on knowledge of healthcare or life sciences interoperability, systems integration, and regulated operating environments
- Strong business and commercial judgment, including the ability to evaluate market needs, pricing considerations, and product viability
- Experience bringing products or major capabilities to market in partnership with cross-functional teams
- Excellent written and verbal communication skills
- Experience with medical credentialing systems and integrations highly desired
- Experience in healthcare workflow, communication, orchestration, scheduling, or patient/provider engagement products highly desired
- Formal training or credentials in product management, product marketing, business strategy, or a related field preferred
Benefits
- Bonus or Sales Commission Eligible?: Yes
- Medical, dental, vision insurance
- Health savings and flexible spending accounts
- Mental health and wellness program (EAP)
- Paid time off including vacation, holiday and sick time
- 401(k) retirement plan with company match up to 6% after one year
- Tuition reimbursement & in house learning platform
- Service awards. . . and much more
Company Overview
WestCX is an AI technology company that offers AI-powered omnichannel communication and customer experience solutions. It was founded in 2024, and is headquartered in , with a workforce of 201-500 employees. Its website is https://www.westcx.com.