Note: The job is a remote job and is open to candidates in USA. Prudential Financial is seeking an experienced professional to join the Customer Data Management Team as a Business Systems Analyst. This role involves customer-facing responsibilities that require technical and business expertise to define solutions for Group Insurance customers and their Benefit Administration Platform team.
Responsibilities
- Support the installation Group Insurance customers. This role will work closely with our customers and/or the Third-Party Administrators, and internal business partners including Implementation, Distribution and Operations to define and implement effective solutions
- Define data requirements specific to the customers’ plan design, review data requirements with the customer and offer alternatives for data concerns. Once the test files are received, this role will conduct a thorough review and analysis to identify and communicate any issues and offer alternative solutions to support the administration needs of our customers
- Once the customer production file is received, this role will coordinate activities to complete the data load into the appropriate administration system
- In addition, this role will be responsible for solving complex problems and taking a broad perspective to identify solutions
- This role will work independently, with guidance in only complex situations and will also contribute on internal team projects and cross-functional initiatives, serving as a subject matter expert for cross-functional inquiries
Skills
- Excellent communication skills, including direct interaction with customers and the ability to tailor messages based on the customer's needs
- Strong analytical and problem-solving skills, preferably working on data management / data integration projects
- Excellent interpersonal skills and the ability to build and cultivate partnerships with Group Insurance customers, TPA's and internal business partners
- Demonstrated project management skills, with the ability to work on multiple projects at varying stages
- Proven track record of delivering results, with the ability to meet deadlines in a fast-paced environment
- Ability to work independently, prioritize deliverables and drive to solutions
- Technical background with SQL, Excel / Excel Macros and text file manipulation
- Experience with text /CSV / fixed width file formats required
- Ability to quickly become proficient on new processes with minimal guidance
- Bachelor's degree or equivalent work experience
- Experience with XML highly desired
- Working knowledge of API's a plus
- Cross-functional business expertise, with knowledge of Group Insurance products and services a plus
- Prior experience with administration of Group Insurance benefits or eligibility processing is preferred
Benefits
- Market competitive base salaries, with a yearly bonus potential at every level.
- Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
- 401(k) plan with company match (up to 4%).
- Company-funded pension plan.
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).
- Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
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