[Remote] Software Renewal Representative

Note: The job is a remote job and is open to candidates in USA. GoEngineer is a provider of innovative design platforms, engineering software, and 3D Printing technology. They are looking for a Software Renewal Representative to focus on customer retention and subscription renewals while managing assigned accounts and ensuring accurate customer records.

Responsibilities

• Manage renewals for customers with annual subscriptions, helping drive on-time renewals across an assigned territory
• Support the North California territory by building familiarity with accounts and maintaining consistent outreach across the renewal cycle
• Conduct proactive phone and email communication with customers to confirm contacts, discuss renewals, and move opportunities forward
• Explore customer needs across GoEngineer’s catalog and surface relevant opportunities to the sales team
• Help process payments, support invoice delivery to the right contacts, and assist with unpaid invoice follow-up in partnership with internal teams
• Keep customer records, notes, and account details current so other teams can work effectively from accurate information
• Partner with teams across the business, including sales, support, order management, and accounting, to help ensure a smooth customer experience

Skills

• Experience in customer retention, renewals, collections, account coordination, or a similar follow-up-intensive role
• Ability to stay persistent and professional in a set territory
• Experience working with NetSuite, Salesforce, or another CRM/ERP platform
• Strong organizational skills with the ability to manage a structured workflow, maintain detailed notes, and balance multiple priorities
• Clear written and verbal communication skills, including confidence making customer phone calls as part of a required outreach cadence
• Comfort working in a team-based environment where responsiveness, flexibility, and willingness to help others are important
• Basic familiarity with workplace tools such as Microsoft Teams, Slack, and standard office software
• Ability to learn internal systems and adapt to ongoing process, product, and vendor changes
• Availability to work within Mountain Standard Time or Pacific Standard Time
• Experience supporting subscription renewals, managing territory-based account portfolios, or working in a role where detailed documentation and customer follow-up directly impacted results

Benefits

• Participation in GoEngineer’s unlimited PTO program from day one of employment.
• 401(k) retirement plan with up to a 6% company match, 100% vested on day one.
• Comprehensive medical coverage, including PPO and High-Deductible plans with FSA/HSA options and employer HSA contributions.
• Paid Family Leave, including paid pregnancy disability leave and paid parental bonding leave.
• Employer paid Life Insurance policy, & Short Term, and Long-Term Disability insurance, with optional supplemental coverage.
• Dental and Vision insurance
• Mental health, telemedicine with 24/7 access to medical providers, and wellness programs, including virtual therapy, nutrition counseling, and physical therapy.
• Fertility, adoption, and family building benefits.
• Employee Assistance Program (EAP) offering free, confidential counseling and support for mental health, legal, financial, and family needs.
• Optional voluntary benefits, including accident insurance, hospital indemnity, critical illness coverage, identity theft protection, pet insurance, plus student loan repayment and prescription cost savings programs.

Company Overview

Company H1B Sponsorship