Note: The job is a remote job and is open to candidates in USA. Major League Baseball (MLB) is seeking a Social Moderator to interact with and assist customers using social media and web chat. The role involves responding to support inquiries on social media, identifying trends, and communicating service changes tactfully.
Responsibilities
- Answer general and technical questions regarding MLB supported digital products
- Manage any negative comments with positive responses and helpful information
- Moderate discussions to promote constructive criticism
- Help users troubleshoot basic technical issues in real-time
Skills
- 1-2 years of Customer Service experience with a focus on technology
- 1-2 years of promotional or support social media experience
- Strong communication skills to help and instruct users on social media
- Experience writing, editing, and crafting content in the social media space using company voice
- Positive interpersonal skills
- The ability to retain and provide technical instruction on short notice
- Knowledgeable in the use of streaming applications and social platforms
- Knowledge of Windows, Macintosh, Android, and iOS operating systems
- Experience with set-top streaming devices, game consoles, mobile devices, and tablets
- College degree with a focus on IT or communication preferred
- Familiarity with social media support strategies
Company Overview
Major League Baseball (MLB) is the most historic professional sports league in the United States and consists of 30 member clubs in the U.S. It was founded in 2000, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.mlb.com.