Note: The job is a remote job and is open to candidates in USA. Optimum Healthcare IT is a leading healthcare IT staffing and consulting services firm recognized for its excellence. They are seeking a ServiceNow Business Process Consultant with a focus on ITSM to deliver business process guidance and support clients in implementing process improvements using the ServiceNow platform.
Responsibilities
- Participate in multiple engagements delivering business process guidance to customers in support of processes facilitated by the ServiceNow platform and specializing in the ITSM module
- Function in the ITSM space helping organizations to rationalize data and design strategies
- Research, document, and assess client landscape covering people, process, technology, and partners
- Identify business objectives to develop process improvements against targets
- Provide prescriptive guidance per industry best practice around core areas on the platform, specifically in ITSM
- Support clients in documentation and implementation of specific changes to align with prescriptive guidance around key process areas
- Support Business Analysts in delivery of customer workshops with documented processes key to project scope
- Operate effectively within Agile, Waterfall, and hybrid project environments
- Capture user stories in partnership with Business Analysts and Architects
- Develop training materials relevant to process optimizations and associated scope
- Maintain active status on all certifications
Skills
- 8+ years of client-facing experience supporting business transformation through technology
- 5+ years of business process consulting experience
- 4+ years of ServiceNow platform experience with expertise in ITSM
- Ability to conduct calls with customers independently in support of business process consulting effort
- Ability to keep a client's business goals at the forefront of the conversation and articulate process decision impacts to scale, effectiveness, and achievement of objectives
- Maintain active status on all certifications
- Certifications a plus: ITIL beyond foundations, IAITAM, Lean Six Sigma, PMI-PBA, etc
- Healthcare industry experience a strong plus!
Company Overview
Optimum Healthcare IT provides consulting, staffing, and digital transformation services tailored to healthcare organizations. It was founded in 2012, and is headquartered in Jacksonville, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://www.optimumhit.com.