Note: The job is a remote job and is open to candidates in USA. ABB is a company that helps industries run leaner and cleaner, empowering smarter business operations. The Service Sales Specialist will drive revenue growth, support customer relationships, and collaborate with various teams to meet sales targets and ensure customer satisfaction.
Responsibilities
- Exhibit a positive, friendly, and helpful attitude with customers and partners, being sensitive to their needs
- Establish and maintain customer relationships, learning and evaluating customer operations to identify objectives, requirements, and preferences
- Assist outside sales personnel with quotations, order processing/management, customer interactions, and internal communication with ABB factories and Aftermarket teams
- Work with Commercial Proposal Managers, Application Engineers, and Customers as required
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Field website-generated service requests
- Route qualified opportunities to the appropriate sales managers for further development and closure
- Collaborate with Sales Directors to strengthen relationships with ABB partner organizations (IBC, Critical Power, Utility, etc.)
- Coordinate with Aftermarket Parts Channel Managers and Sales as required
- Support closing orders and achieving quarterly and yearly sales targets
- Generate Standard and Configured to Order proposals
- Assist the front-end sales team in new customer setup and existing customer account changes
- Work with factory teams to secure material pricing as necessary
- Process product & service quotations and drive continuous follow-up throughout the customer's purchasing cycle
- Process orders once received and ensure proper handoff to operations
- Gather and report information regarding the company, competitors, pricing, products, and market trends to management, assisting in planning, tracking, and implementing sales strategies and developing new markets
- Maintain attention to detail and quality to meet deadlines consistently
Skills
- Bachelor's Degree from an accredited university or college with 0-3 years of sales or marketing experience, or a High School Diploma/GED with a minimum of 2-4 years of sales or marketing experience
- Experience in proposal or quote development, sales support, or order administration is strongly preferred
- General knowledge of power transmission & distribution products/systems is preferred
- Previous experience with business-to-business customer support is preferred
- A Bachelor's Degree in Engineering or another technical discipline is preferred
- Salesforce experience preferred
- Experience with Empower and SAP tools are preferred
Benefits
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- ABB provides 11 paid holidays.
- Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
Company Overview
ABB provides electrification and automation solutions for various industries. It was founded in 1988, and is headquartered in Zürich, Zurich, CHE, with a workforce of 10001+ employees. Its website is https://global.abb/group/en.Company H1B Sponsorship
ABB has a track record of offering H1B sponsorships, with 70 in 2025, 51 in 2024, 58 in 2023, 63 in 2022, 52 in 2021, 46 in 2020. Please note that this does not guarantee sponsorship for this specific role.