Note: The job is a remote job and is open to candidates in USA. Cincinnati Children's is a leading children's hospital dedicated to improving children's health. They are seeking a Senior EBA Technical Analyst for ServiceNow to design, develop, and support scalable IT solutions on the ServiceNow platform, collaborating with IT leaders and ensuring platform reliability.
Responsibilities
- Design, configure, and develop ServiceNow solutions using platform best practices and development standards (e.g., ITSM workflows/flow designer, incident, service portal/catalog, CMDB, ITAM/HAM, SPM, FSM, HCLS, CSM)
- Own technical delivery end-to-end: requirements refinement, technical design, configuration/scripting, testing, deployment support, and post-release stabilization
- Build maintainable automation using platform features (e.g., workflows, catalog, portal experiences) to reduce manual effort and improve consistency
- Design and implement integrations between ServiceNow and external systems using APIs and integration patterns
- Troubleshoot complex platform issues, and implement corrective fixes to improve reliability and performance
- Participate in platform upgrades and release activities
Skills
- 3+ years of hands-on ServiceNow experience in an enterprise environment, including configuration and development across core ITSM capabilities (Incident, Problem, Change, Request) and operational modules (Major Incident, Service Portal/Catalog)
- Experience working with platform operations practices (platform health, upgrades, operational reporting)
- Supporting CMDB and HAM
- Bachelor's degree in a related field
- 5+ years of work experience in a related job discipline
- Strong ServiceNow engineering fundamentals: configuration + scripting, modular design, and supportable solution patterns
- Working knowledge across ITSM domains and governance-enabling modules: Incident, Problem, Change, Request, Service Portal/Catalog, CMDB, ITAM/HAM, SPM, FSM, HCLS, CSM
- Integration engineering competency using API-based patterns; ability to maintain and troubleshoot integrations
- Platform health and performance mindset: proactive monitoring, root-cause problem solving, and reliability improvements
- Release and upgrade: contributes to upgrades, regression testing, and deployment readiness
- Documentation: produces clear technical documentation that supports auditability, supportability, and repeatable operations
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD) – within a year
- Design and implement integrations between ServiceNow and external systems using APIs and integration patterns
- Exposure to CMDB and Hardware Asset Management (HAM) capabilities preferred
- Build maintainable automation using platform features (e.g., workflows, catalog, portal experiences) to reduce manual effort and improve consistency
- Participate in platform upgrades and release activities
Company Overview
Cincinnati Children’s, a nonprofit academic medical center established in 1883, offers services from well-child care to treatment for the most rare and complex conditions. It was founded in 1883, and is headquartered in Cincinnati, Ohio, USA, with a workforce of 10001+ employees. Its website is http://cincinnatichildrens.org.Company H1B Sponsorship
Cincinnati Children's has a track record of offering H1B sponsorships, with 27 in 2026, 132 in 2025, 109 in 2024, 131 in 2023, 124 in 2022, 98 in 2021, 68 in 2020. Please note that this does not guarantee sponsorship for this specific role.