Note: The job is a remote job and is open to candidates in USA. American Express is a company with a rich history of innovation and a commitment to customer service. They are seeking a Senior AI Engineer II focused on agentic AI development, responsible for building production-grade systems that enhance customer interactions and automate financial workflows. This role requires collaboration with product and design teams to deliver intelligent solutions that meet regulatory standards.
Responsibilities
- Design, build, and ship LLM-powered and agentic product features that change how customers manage their finances
- Build agentic AI systems that reason over context, invoke tools, take real actions, and recover gracefully from failure
- Architect and implement production-grade RAG pipelines over sensitive financial data, with strict requirements for correctness, auditability, and safety
- Contribute to shared AI infrastructure, including LLM services, agent orchestration frameworks, and evaluation and monitoring tooling, that scales agentic development across Amex Technology
- Own the systems you build in production, including reliability, latency, cost, and failure modes
- Work closely with product and design partners; engineers in this role are expected to think in terms of customer outcomes, not just technical execution
Skills
- 8+ years of software engineering experience, including meaningful production experience with LLMs or applied ML systems
- A track record of shipping AI-powered or agentic systems that real users depend on
- Strong engineering fundamentals across backend systems, APIs, data pipelines, and cloud infrastructure
- Hands-on experience with modern LLM tooling and agentic patterns and architectures
- Fluency with AI-assisted and agentic development workflows
- Strong sense of ownership and sound technical judgment
- Comfort operating with ambiguity and turning it into shipped reliable product
- A strong product mindset and customer orientation
- Experience building agentic systems in fintech or other regulated industries
- Experience as a founding engineer or early technical contributor in high-growth environments
- Demonstrated ability to ship technically complex systems in regulated contexts that customers actively rely on
- Meaningful open-source contributions, particularly in AI or developer tooling
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Company Overview
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. It was founded in 1850, and is headquartered in Newyork, Argyll and Bute, GBR, with a workforce of 10001+ employees. Its website is http://www.aexp.com.Company H1B Sponsorship
American Express has a track record of offering H1B sponsorships, with 5 in 2026, 136 in 2025, 95 in 2024, 95 in 2023, 131 in 2022, 111 in 2021, 114 in 2020. Please note that this does not guarantee sponsorship for this specific role.