Note: The job is a remote job and is open to candidates in USA. Reformation is a sustainable fashion company on a mission to bring eco-friendly clothing to everyone. They are seeking a Seasonal Customer Love Associate to provide exceptional customer service, build long-term client relationships, and efficiently process customer orders while gaining exposure to various business aspects.
Responsibilities
- Provide consistently magical customer service across all customer service channels
- Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships
- Consistently meet and exceed performance goals
- Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
- Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
- Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
- Get to know the ins and outs of all aspects of the business and gain exposure to different teams
Skills
- Provide consistently magical customer service across all customer service channels
- Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships
- Consistently meet and exceed performance goals
- Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
- Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
- Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
- Get to know the ins and outs of all aspects of the business and gain exposure to different teams
- Smart, incredibly organized, and driven towards excellence
- Passionate about Reformation's mission and products
- An incredibly friendly person who loves interacting with people and never loses their cool
- Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
- Positive and willing to take on any task, big or small
- Strong communication skills across all customer service channels, including email, text, and chat
- Able to meet deadlines consistently while juggling multiple tasks; excellent with time management
- Flexible and able to work in a constantly changing environment
- Productive, focused work style to successfully meet case volume expectations
- Availability for both part-time and full-time roles with flexible schedules, including evenings, weekends, and holidays
- Prior experience on an e-commerce customer service team
- Proficiency with Kustomer and Google Suite
Benefits
- Employer-sponsored private medical, dental, and vision insurance
- Commuter benefits to help support your travel to and from work
- Competitive paid time off policies including vacation, sick leave, and company holidays
- Retirement planning support for eligible employees
- Access to fertility care support through Carrot
- Up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment
- Donate to community efforts on a yearly basis
- Clothing discount
- Culture events (like our annual Ref Values week and Volunteer Time Off)
Company Overview
Reformation is a revolution in fashion where design, value, and sustainability coexist. It was founded in 2009, and is headquartered in Los Angeles, California, USA, with a workforce of 501-1000 employees. Its website is http://www.thereformation.com.