[Remote] Scheduling Coordinator

Note: The job is a remote job and is open to candidates in USA. Mortgage Connect, LP is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services related to loans. They are seeking a Scheduling Coordinator responsible for coordinating the scheduling of closings, managing communications with clients and signing agents, and ensuring timely completion of scheduling requests.

Responsibilities

• Complete all scheduling, re-scheduling, and cancellation requests for all closing orders
• Coordinate scheduling assignments between signing agent, borrower, and clients
• Handle incoming calls from signing agents, borrowers, and clients regarding scheduling
• Follow client-specific scripting call dialogue
• Meet company production, fee, and turn time standards as set forth by department Manager
• Monitor incoming scheduling emails
• Complete requests for reschedules and cancellations
• Establish and maintain relationships with signing vendors and clients
• Address vendor payment questions/issues as necessary
• Communicate openly and respectfully with clients, team members, and leaders
• Communicate with closing teams regarding all unscheduled closings and title not cleared files to obtain approval to schedule
• Maintain open communication with closing team members and post-closing auditors
• Track and report daily work to team leader
• Answer incoming phone calls that roll to Vendor Hotline queue
• Cross train in answering the company phones, CPL, Patriot Act, and bankruptcy searches
• Cross train in Vendor Management and Signing Only to provide coverage during peak times
• All other duties assigned

Skills

• High school diploma or equivalent
• 1-year customer service experience
• Must possess good organizational skills
• Strong multi-tasking abilities in a fast-paced environment
• Excellent written and verbal communication skills
• Proficient with MS Office and office equipment
• MS Excel skills are a plus

Benefits

• Medical
• Dental
• Vision
• HSA
• Mental health programs
• Employee Assistance Program
• Short term disability
• Voluntary insurance (LTD, auto, home, life, legal, pet, identify theft)
• Employee discounts
• Paid holidays
• Generous PTO based on tenure
• Paid volunteer time
• Paid Maternity and Parental Leave
• 401K plan
• Robust continuous learning opportunities
• Access to discounts that help save money in your daily life

Company Overview

Company H1B Sponsorship