Note: The job is a remote job and is open to candidates in USA. Daikin Applied Americas is the world's largest HVAC company, recognized by Forbes as one of America's Best-In-State Employers 2025. They are seeking a Salesforce Business Systems Analyst to enhance and maintain Salesforce and related automated systems, focusing on improving operational efficiency and supporting service teams through collaboration with stakeholders.
Responsibilities
- Primary focus on supporting Service operations while maintaining a working understanding of other business areas
- Support Salesforce help Case Management
- Manage customer expectations at all levels
- Partner with stakeholders to analyze business processes, gather requirements, and identify opportunities for continuous improvement
- Translate business requirements into functional specifications, ensuring clear documentation and traceability
- Act as SME for integrations, data quality, reporting, and analytics associated to areas of business you are supporting
- Build strong cross-functional relationships, manage stakeholder expectations, and independently drive priorities and communication
- Participate in projects as needed by providing business analysis, testing support, and other cross-functional contributions to ensure successful delivery
- Ensure all documentation is created, maintained, validated, and kept up to date to support system accuracy, user adoption, and ongoing process effectiveness
- Work independently and communicate professionally
- Communicate to business stake holders regarding enhancements
- Other duties as needed
Skills
- Bachelor's degree or equivalent experience
- 2-4 years of related experience
- Salesforce experience
- CPQ software experience
- Strong communication and organizational skills
- Highly proficient in Excel
- Documentation Skills
- Problem Solving
- Work visa sponsorship is not available for this position
- Familiarity with Salesforce Revenue Cloud
- Project Management experience
- Sharepoint experience
Benefits
- Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
- Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
- Short term and long-term disability
- 3 weeks of paid time off for new employees + 11 company paid holidays
- Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
- Paid sick time in accordance of the federal, state and local law
- Paid parental leave and tuition reimbursement after 6 months of continuous service
Company Overview
Daikin Applied delivers superior air quality and energy efficiency to every solution with innovation in advanced technology, IoT, and next generation compressors. It was founded in 1933, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.daikinapplied.com.