Note: The job is a remote job and is open to candidates in USA. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. The Sales Operations Analyst 1 will expedite the booking process by collaborating with cross-functional teams to ensure clean bookings and streamlined order processing, focusing on purchase order management and order supply chain logistics.
Responsibilities
- Check partner portals and email for the receipt of Purchase Orders (POs)
- Work directly with partners and distributors to revise POs and quotes as needed to ensure accurate bookings
- Manage and maintain the order log for tracking and reporting purposes
- Submit and track orders using internal sales tools
- Reconcile order errors and initiate corrective actions
- Provide support to partners and distributors with order-related inquiries and issues
- Handle exceptions and create reports to document exceptions and resolutions
- Process Return Merchandise Authorization (RMA) and Stock Rotation transaction requests
- Follow OEM POS files and OEM orders to resolution
- Work closely with Legal to obtain the necessary signatures and compliance forms for orders
- Support Order Management (OM) requests for information and documentation
- Acknowledge shipment statuses and provide reporting for outgoing shipments
- Partial shipments, and shipment status updates
- Evaluate, implement, and track CRD (Customer Requested Delivery) escalations, coordinating with Order Management (OM) and supply chain Ops
- Manage expedited order requests and track status
- Provide status updates to partners and customers on, shipment status, PRDs, and logistics
- First line of defense for supporting logistical business-related issues
- Track and manage remaps with account teams and finance to ensure alignment and timely execution
- Verify that Point of Sale (POS) data is mapped correctly and aligned with business goals
- Help to maintain data hygiene in CRM tools
- Run reportable business
- Work with cross functional teams to manage customer data
Skills
- Bachelor's degree in Business Administration, Operations, Supply Chain, or a related field
- Proficiency in Microsoft Office Suite, especially Excel, for data management and reporting
- Strong attention to detail with excellent organizational and time management skills
- Effective communication skills, with the ability to work collaboratively with cross-functional teams and external partners
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Familiarity with export compliance, logistics, and credit management processes is a plus
- Experience in the networking or telecommunications industry
- Knowledge of Juniper Networks' products and solutions
- Experience with Salesforce or similar CRM platforms
- Advanced proficiency in Microsoft Office: Outlook and Excel
- Must have the ability to work autonomously, be self-motivated and a strong team player
- Ability to communicate effectively, both orally and in writing
Benefits
- We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
- We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Company Overview
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