Note: The job is a remote job and is open to candidates in USA. Blackbaud is a company focused on social impact through purpose-driven technology and responsible AI. The Sales Continuing Education Program Manager will be responsible for designing and executing ongoing training programs to enhance the productivity and effectiveness of sales professionals at Blackbaud.
Responsibilities
- Own the design and execution of post onboarding, in role development, programs that drive measurable improvements in seller productivity, deal execution, and revenue outcomes for Account Executives
- Deliver targeted, just-in-time enablement (live, virtual, and self-paced) to address evolving business priorities, product changes, and identified performance gaps
- Deliver global enablement programs using a blended learning approach (e-learning, self-paced content, instructor led sessions, certifications) tailored to regional and role based needs across US, Canada, BBE, and BBP teams
- Key contributor to implementing and curating curriculum, presentations, documentation and resources to support an innovative enablement program
- Partner with Sales Leadership, Sales Operations, and subject matter experts to ensure enablement is reinforced in the flow of work through coaching, inspection, and ongoing reinforcement—not onetime training events
- Partner with the Awareness to Revenue organization to understand, influence, and align tools, processes, and workflows that impact AE effectiveness—ensuring enablement programs are supported by the right systems and resources
- In concert with Sales Operations, track and report the impact of our Continuing Education programs for relevant stakeholders
- Establish continuous feedback loops and iterate on programs to ensure enablement remains aligned to seller needs, market changes, and strategic initiatives
- Interface with Sales leaders and functional groups to ensure our Continuing Education program aligns with our strategic initiatives
Skills
- Minimum 1 - 3 years' experience in enablement or relevant technology Sales, Marketing, Enablement of Sales Support roles in the B2B space
- Familiarity with Adult Learning techniques a plus
- Ability to engage and inspire through both content and delivery
- Strong interpersonal and communication skills that span various cultures and professional backgrounds as this role will support our Global operations
- Highly efficient, organized and self-motivated with a passion for training and enabling success for individual contributors and people leaders
- Ability to work within a matrixed organization
- Must be detail oriented to focus on key programs and the orchestration of activities and events
- KPIs, OKRs, Measurable Success Factors include time to productivity for new and transitioning sellers; sales productivity defined as total ARR sold / # of AEs; skill certification and proficiency benchmarks
Benefits
- Medical, dental, and vision insurance
- Remote-flexible workforce
- Wellness Programs
- 401(k) program with employer match
- Flexible paid time off
- Generous Parental Leave
- Donations for Doers
- Pet insurance, legal and identity protection
- Tuition reimbursement program
Company Overview
Blackbaud is a provider of software and services designed for non-profit organizations enabling them to build strong relationships and more. It was founded in 1981, and is headquartered in Charleston, South Carolina, USA, with a workforce of 1001-5000 employees. Its website is https://www.blackbaud.com/.