[Remote] Renewals Representative – Commercial Segment

Note: The job is a remote job and is open to candidates in USA. Sophos is a global leader in advanced security solutions for cyberattacks, and they are seeking a Renewals Representative to support renewal and expansion sales targets. This role involves managing customer relationships, mitigating renewal risks, and collaborating with Account Managers to ensure customer satisfaction and business growth.

Responsibilities

• Closely collaborate with Account Manager/Executive teammates in shared territories to divide and conquer to maximize NRRTeam to achieve agreed-to quarterly renewal and expansion sales goals, develop strong relationships with key partners, buyers and influencers and leverage these during the renewals sales process
• Maintain strong partner and customer relationships, understand their business needs, and align them with Sophos solutions
• Identify customer renewal risks and collaborate with channel partners, sales teammates, and the customer success team to coordinate activities to mitigate the risk
• Work closely with customers, channel partners and internal teams to acquire the documentation necessary for Sophos to correctly recognize revenue transactions
• Support and manage the end-to-end renewals process, including maintaining an accurate renewals opportunity forecast status in SFDCFollow Sophos standard renewals sales processes and policies including forecasting management, conducting sales campaigns, documenting activities, following up on assigned actions, etc
• Execute a planned cadence of engagement customers and put detailed strategic account plans in place where appropriate
• Work in support of the new business sales team when their expansion business is in conjunction with a pending renewal to ensure full renewal is achieved and partnering to support the additional growth solutions to the customer’s desired cybersecurity and business outcomes

Skills

• Bachelor's degree in Business Administration, Communications, or Marketing preferred; or proven relevant experience in previous roles
• 1-3+ years experience in renewal account management or sales roles working with decision-makers in large organizations with a proven track record of achieving and exceeding sales quotas
• Familiarity with Salesforce tools such as Lightning and CPQ, as well as additional tools like Outreach, Microsoft Excel, Microsoft Power BI, and Microsoft Outlook
• Strong understanding of the Renewals sales cycle, buyer personas, and decision-making processes, and how to successfully navigate them
• Exceptional retention risk discovery skills, value proposition presentation, negotiation, and closing skills
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and build relationships with customers
• A self-motivated and proactive approach to a set of tasks, with the ability to work independently and prioritize tasks effectively
• Solid technical acumen able to explain the benefits of different technologies and strong cybersecurity knowledge an advantage
• Experience in selling through and with channel partners, and ability to thrive in a team-selling environment

Benefits

• Remote-first working model
• Employee-led diversity and inclusion networks
• Annual charity and fundraising initiatives
• Volunteer days for employees
• Global employee sustainability initiatives
• Global fitness and trivia competitions
• Global wellbeing days for employees
• Monthly wellbeing webinars and training

Company Overview